Contact us

Thank you for your interest in MePACS personal alarms.

With over 30 years of experience in Australian healthcare, our dependable 24/7 rapid emergency response service ensures you’re never alone during an emergency. MePACS keeps you safe and secure, offering peace of mind for you and your loved ones.

Contact us

  

New sales enquiries

1800 685 329
sales@mepacs.com.au

General enquiries

1800 451 300
mepacs@mepacs.com.au

 

We have a new phone system!

Technical Support
  • For any technical issues with your alarm / device
  • Book or change a self-installation
  • Get a replacement wrist strap or pendant chain

Call 1800 451 300
Select option 2, then option 1
Finance Team
  • Pay your bill
  • Update payment details
  • If you change funding providers
  • Enquiries regarding invoices or payments. 

Call 1800 451 300
Select option 2, then option 3
Or email:
accounts@mepacs.com.au
Client Services
  • Update address or contact details
  • All PAV enquiries
  • Buy a falls pendant or key lock
  • Replace lost products
  • Provide feedback

Call 1800 451 300
Select option 2, then option 4, then option 2.
Or email:
mepacs@mepacs.com.au
Monitoring Team
  • Respond to a call from our Monitoring Team about a missed daily call or button press
  • Put an alarm on standby, e.g. if you’re going away or to hospital
  • If you’re experiencing an emergency and your alarm isn’t connecting

Call 1800 451 300
Select option 1

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