Change of Mind Returns

Refunds

We will refund the purchase amount minus any delivery costs for Mobile and Solo Connect alarms returned in accordance with this Policy.

Returns period

Home Alarm

The Home Alarm may be returned at any time as the Equipment remains the property of MePACS (except when funded by PAASA).

Per our Terms & Conditions, if on cancellation of the MePACS Home Alarm Service, you do not return the Home Equipment within seven days, you become liable immediately for our costs in replacing that Equipment to the value of $350.

Solo Connect

For the Solo Watch, please note the returns period is 14-days from delivery, subject to the policy terms.

Mobile Alarm

For the Mobile Alarm, the returns period is 6-weeks from the date of dispatch, subject to the policy terms.

Returns due to insufficient coverage

It is ultimately the Client's responsibility to test their alarm during the Returns Period and identify any mobile network coverage or signal issues.

During the application process, it is standard practice for our Sales team to check Telstra or Optus network coverage at the client’s primary address (as provided). We may ask the client further questions regarding 4G signal strength at their residence (such as on mobile devices connected to the Telstra or Optus networks) to ascertain if there are any coverage concerns.

As the 4G Network is beyond our control, we cannot guarantee that the device will have adequate signal in all locations that the client frequents. As a 4G device, it will work wherever there is 4G coverage.

If the client believes there is insufficient coverage, they are required to contact us within the Returns Period so we can investigate. Should we find the alarm coverage is inadequate and we cannot provide an alternate solution or network provider, we will provide a refund in accordance with this Policy.

Conditions

To be eligible for a Change of Mind refund (including returns due to insufficient coverage), the personal alarm device must be returned in its original condition, including all packaging and accessories.

This refund policy does not apply to devices that are not in original condition, including but not limited to:

• if the device shows wear and tear
• if the device is damaged after delivery
• if any attempt has been made to alter the device
• if it has been dropped, submerged or broken
• if the original packaging or accessories are not included in original condition

Initiating a return

If you are not completely satisfied with your MePACS Personal Alarm, please email sales@mepacs.com.au as soon as possible within the applicable Returns Period so we can resolve any concerns and advise next steps.

For Solo Watch returns, please contact the MePACS Sales team on 1800 685 329 for further instructions.

All products must be returned in their original condition, including packaging.

Approved returns are to be sent to:
MePACS Workshop
PO BOX 52
Frankston Vic 3199

We recommend the use of Registered Post with Extra Cover for returns, as the Client bears any risk of lost, theft or damaged goods during transit.

Guarantees under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you believe you are entitled to remedy under Australian Consumer Law, please contact our Sales team on 1800 685 329 or email sales@mepacs.com.au