Referrers Hub
MePACS has been keeping clients safe since 1989. We partner with service providers to offer a reliable solution to enhance the safety and independence of their clients and patients.
As a division of Peninsula Health, a Victorian public healthcare service, we are trusted by healthcare professionals to deliver the highest level of care and expert emergency response.
As a division of Peninsula Health, a Victorian public healthcare service, we are trusted by healthcare professionals to deliver the highest level of care and expert emergency response.
Personal alarm funding options
MePACS is an approved provider through the following programs:
Why Choose US
We are here to help
With 35+ years of experience, MePACS is a trusted personal alarm provider for more than 48,000 clients Australia-wide.
Seamless client onboarding
We handle the entire onboarding process from start to finish and process all applications within 48 hours for your convenience.
We handle the entire onboarding process from start to finish and process all applications within 48 hours for your convenience.
Training and support
Our dedicated team is here to provide guidance, training and support to enable you to refer clients with confidence and ease.
Our dedicated team is here to provide guidance, training and support to enable you to refer clients with confidence and ease.
Duty of care
As a division of a large public health network, we prioritise our clients' welfare and safety, supporting your delivery of person-centred care.
As a division of a large public health network, we prioritise our clients' welfare and safety, supporting your delivery of person-centred care.
Special pricing for funded clients
To help extend your client's package further, we offer special pricing for HCP and NDIS funded clients.
To help extend your client's package further, we offer special pricing for HCP and NDIS funded clients.
personal alarms
Choosing the
right alarm
When recommending a personal alarm to a client, it's important to consider several factors, such as their specific needs, lifestyle and daily routine.
The right device can help enhance their safety and confidence when using the alarm.
Key considerations
Client capabilities
The client must be able to safely and easily activate the alarm. Consider their physical and cognitive abilities, dexterity or any other impairment. Accessories can be purchased to assist users with activating the alarm.
Cellular coverage
MePACS alarms do not require a phone line, internet connection or NBN. All alarms connect via the 4G network and require a strong signal due to the compact size of the device. We can check coverage for the client.
Client lifestyle
The alarm should support the client's regular activities and lifestyle. Consider whether they will need a monitored alarm both at home and when out and about.
Falls risk
If the client is prone to falls, consider upgrading the Home Alarm to include a falls pendant and add the Mobile or Solo Connect for when they are away from home for fall detection.
Features & Benefits
The benefits of monitored alarms
Managing the safety of older and at-risk persons living independently is a healthcare priority. Research has shown that MePACS monitored personal alarms not only present an effective solution for patients, but can also result in significant cost savings to the Australian healthcare system.
Reducing unnecessary ambulance attendance
According to research, MePACS emergency response service helped reduce ambulance attendances by approximately 35%.
Reducing the impact of falls
Falls are a leading cause of injury, hospitalisation and death in Australia. A quick response has been proven to help prevent further injury or complications and reduce poor physical and mental health outcomes following a fall.
Increased sense of security and confidence
Alarm users cite feeling safer and more confident living independently with the support of a monitored personal alarm.
Reliable rapid response
MePACS monitored alarms have a dedicated team of professionals ready to respond, even in the middle of the night. Auto-dial alarms rely on family and friends, who are not always available to respond.
Trained emergency monitors
MePACS emergency response operators are Peninsula Health staff, based in Melbourne and trained in line with Triple Zero triage protocol. We do not outsource to 3rd party call centres.
Secure medical information
Relevant client health and medical data is kept securely on file to assist with tailoring our response. When needed, it is provided to emergency services so they can prioritise the situation accordingly.
Request an HCP Quote
Whether you're seeking peace of mind at home or support for your workplace, MePACS is here to offer a tailored solution to meet your needs. Simply fill out the form, and we’ll provide a personalised quote based on the service that’s right for you
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Request an NDIS Quote
Whether you're seeking peace of mind at home or support for your workplace, MePACS is here to offer a tailored solution to meet your needs. Simply fill out the form, and we’ll provide a personalised quote based on the service that’s right for you
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Fill form to Refer a Client
Whether you're seeking peace of mind at home or support for your workplace, MePACS is here to offer a tailored solution to meet your needs. Simply fill out the form, and we’ll provide a personalised quote based on the service that’s right for you
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Process
How to apply
We manage the entire application process and gather all the required details to ensure a seamless and efficient experience for both you and your client.
Submit application form
Complete our Online Application Form and make sure you fill in all the details accurately.
If you can’t submit an online form, please download our Funding Authorisation Form.
You can add any accessories that are not included on the form in the ‘Additional Information’ field to specify your requirements.
If you can’t submit an online form, please download our Funding Authorisation Form.
You can add any accessories that are not included on the form in the ‘Additional Information’ field to specify your requirements.
Order processing
Our sales team will contact the client to verify their details and nominated contacts. We will also conduct a brief assessment to understand their specific needs. This is part of our duty of care and helps us ensure they will be equipped with a suitable alarm.
Device setup and dispatch
Our workshop will set up the alarm and dispatch it using Express post. This usually takes 2-3 business days.
Please contact us if you require a tracking reference.
Please contact us if you require a tracking reference.
Home Alarm installation
The installation of the home alarm involves testing the signal strength at the client's home. There are two installation options:
Self-Install
Easy to do with step-by-step guidance from our technical team. Typically takes 15-20 minutes. We recommend having someone to assist if needed.
Tech Install
An approved technician will install the alarm at the home. Available in metro areas only for an additional cost.
The referrer will receive confirmation once the installation is complete.
Self-Install
Easy to do with step-by-step guidance from our technical team. Typically takes 15-20 minutes. We recommend having someone to assist if needed.
Tech Install
An approved technician will install the alarm at the home. Available in metro areas only for an additional cost.
The referrer will receive confirmation once the installation is complete.
Upgrades
Adding a Mobile Alarm
For clients with a MePACS Home Alarm, the Mobile Alarm provides added safety and peace of mind while away from home.
Featuring falls detection, GPS, two-way voice communication, 4G connectivity and low battery alerts, this compact device provides peace of mind anywhere in Australia with good mobile coverage.
Featuring falls detection, GPS, two-way voice communication, 4G connectivity and low battery alerts, this compact device provides peace of mind anywhere in Australia with good mobile coverage.
Pricing (inc. GST)
Device
$385 + $29 Postage
Monitoring
$12 per month
Please note:
The monitoring cost is in addition to the monthly monitoring fee for the home alarm.
The monitoring cost is in addition to the monthly monitoring fee for the home alarm.
Mobile Alarm Add On Form
Cancellations
How to cancel an alarm service
Client safety remains our top priority. To ensure a safe and responsible cancellation of alarm services, we kindly request the following information:
- Client's full name
- Client’s address
- Client’s DOB
- Reason for the cancellation
- Does another person at the residence require the service (i.e. spouse)
We will confirm the details with the client or one of their emergency contacts and let you know once the cancellation has been actioned.
Submit Cancellation Request
Free education sessions
Equip your team with the necessary product and service knowledge to recommend the right personal alarm.
Book Now
REsources
Order free printed materials
Orders are processed on a fortnightly basis. Please allow up to 10 business days for your delivery.
Client brochures
Information for clients to help them make informed decisions when choosing a personal alarm.
Information for care professionals
Gain a better understanding of monitored personal alarms and help improve outcomes for your clients.
Assessment checklist notepad
A useful tool for evaluating clients' needs for a personal alarm. Each notepad contains 25 checklists.
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