Referrers Hub

Personal alarms that support independent living

Since 1989, MePACS has been supporting Australians at risk with 24/7 monitored personal alarms. We work alongside care professionals to provide seamless support and continuity of care.

As a division of Bayside Health, a Victorian public healthcare service, we are committed to the highest level of care and compliance.

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Application form

Request a quote

SaH / NDIS price lists

Recomend / Refer a client

Add a Mobile Alarm

Order brochures

Cancel an alarm

Download funding form

Our personal alarms

MePACS offers a range of alarm options to suit different clinical needs, lifestyles and budgets.
Discounted pricing is available for funded clients.

Home Alarm

A simple alarm for use around the home and garden. The base unit can support up to 4 pendants.
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∙ Waterproof pendant (IP67 rating)
∙ No pendant charging
∙ Chain and wristband options
∙ Fall detection pendant available

Pricing:

$0 Free alarm + $42/month service fee

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Mobile Alarm

Portable alarm for people who spend time in community. Sold in a bundle with the Home Alarm.

∙ Falls detection and GPS
∙ 2-Way voice communications
∙ Water-resistant (IP55 rating)
∙ Lanyard and belt clip options

Pricing:

$385 + $13/month additional service fee

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Solo Connect

An advanced personal alarm on the Samsung Galaxy Watch for people who are active in the community.

∙ Falls detection and GPS
∙ 2-Way voice communications
∙ Waterproof (IP68 rating)
∙ Health and wellness apps

Pricing:

From $795 + $59/month service fee

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How to choose the right alarm

Personal alarms are one of the most effective and affordable solutions for people living independently. The best alarm is the one your client will actually use. That is why it is important to consider the following:

Client's capabilities

Consider the client's physical and cognitive abilities, dexterity or any other impairment. Some clients benefit from simple alarms with minimal user input.
‍Accessories are available to assist with alarm activation.

Client’s tech confidence

While the Solo watch is discreet and popular, it is not suitable for everyone. Consider whether the client is comfortable with touchscreen technology and daily charging.
Low‑tech clients often need simple alarms.

Client's lifestyle

The alarm should support the client's regular activities and lifestyle. Consider where the client spends most of their time. Mostly at home or also out in the community?

Client's risk profile

For clients who have a history or falls or near- misses, consider an alarm with fall detection sensors, such as the Mobile Alarm or Solo Watch.

View & Compare Alarms

Personal alarm funding options

MePACS is an Approved Provider through the following programs:

Funding Options Overview

The MePACS difference

Coordinated client care
We coordinate onboarding, installation and ongoing service —supporting continuity of care.

Free education & support
‍We provide free education, resources and support so you can recommend personal alarms with confidence.

Duty of care
‍As part of the public healthcare network, we prioritise client welfare—delivering person-centred care.

Special pricing for funded clients
Our discounted rates for Support at Home and NDIS participants help funding go further.

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The benefits of monitored alarms

Reducing unnecessary ambulance attendance & hospital admissions

Research has shown that MePACS emergency response service reduces unnecessary ambulance attendances by approximately 35%.

Improved falls management

Falls are a leading cause of injury, hospitalisation and death in Australia. A quick response has been proven to reduce the impact of a fall by preventing further injury or complications and improving physical and mental health outcomes.

Increased sense of security and confidence

Alarm users cite feeling safer and more confident living independently with the support of a monitored personal alarm.

Reliable rapid response

MePACS monitored alarms have a dedicated team of professionals ready to respond, even in the middle of the night. Auto-dial alarms rely on family and friends, who are not always available to respond.

Trained emergency monitors

MePACS emergency response operators are Bayside Health staff, based in Melbourne and trained in line with Triple Zero triage protocol. We do not outsource to third-party call centres.

Secure medical information

Relevant client health data is kept securely on file to assist with tailoring our response. When needed, it is provided to emergency services so they can prioritise the situation appropriately.

Client Application Form

Recommend a Client

How to apply

To ensure a smooth and efficient experience for both you and your client, we manage the entire process — from application and onboarding to installation and ongoing support.

Request a quote

If a quote is required for funding approval, you can request a quote online. Quotes are provided within 2 business days.

Submit our application form

Submit your client application online including any products, services and accessories. Add any accessories that are not included on the form in the ‘Additional Information’ field.

If you can't use the online form, please download our Funding Authorisation Form.

Order processing & account setup

Once the application is received, we will contact the client within two business days.

We will confirm their details and nominated contacts and complete a brief assessment to understand their specific needs. This is part of our duty of care and helps ensure the client is equipped with a suitable alarm.
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We then set up the client account and arrange product delivery.

Alarm installation & activation

To test signal strength, the home alarm must be installed. There are two installation options:
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Self‑install:
Easy to complete with step‑by‑step phone guidance from our technical team, usually taking 15–20 minutes. Assistance recommended if needed.

‍Technician install:
Installation and testing are completed by a MePACS-approved technician. Available in metro areas at an additional cost.
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The Mobile Alarm and Solo Connect watch are dispatched by post and activated over the phone with our technical team — no installation required.

The referrer will receive confirmation once the installation and activation are complete.

Client Application Form

Download Funding Form

Add a Mobile Alarm

Independence doesn’t stop at the front door.

Available as an add‑on for the MePACS Home Alarm clients, the Mobile Alarm supports safety in the community with falls detection, GPS and two‑way voice communication.

Pricing (inc. GST)

$385 + $13/month additional service fee

Postage: $29

* Discounted price available for SaH and NDIS participants.

Add a Mobile Alarm

Cancellations and changes

If your client is changing care providers, there is no need to cancel their MePACS service. Simply advise us of the new provider and we will update the billing accordingly.

We will confirm any changes or cancellations directly with the client or one of their nominated contacts.

MePACS complies with the Aged Care Act, which requires client consent. Where possible, please ensure any service changes are discussed with the client and made with their full knowledge and consent.

Submit Cancellation Request