A personal alarm is a small wearable device used to call for help in the event of a fall, accident or other medical emergency. A simple button press sends a signal to the MePACS 24/7 emergency response centre, who will assess the situation and send help.

Some alarms have fall detection sensors that can be triggered by a sudden fall to the ground. These sensors automatically activate the alarm and send a signal for help.

Depending on the device type, your personal alarm can be used both at home and out-and-about.

MePACS does not have any stores and we do not work with any retailers.
To purchase a MePACS personal alarm, or to have a free consultation with our sales experts, please call us on 1800 685 329.

A key safe is a small, secure metal box fitted outside your home and used to store your house keys. The key safe requires a four-digit access code, which MePACS will record. If emergency services are called to your home, they will be issued with the key safe code in order to provide aid.

MePACS can provide you with a key safe when your alarm is installed, or we can send one by post. Key safes can also be purchased from your local hardware store.

For your privacy and safety, MePACS will only disclose the key safe code directly to you or to emergency services. It is up to the client to decide whether they disclose the key safe code to other people. For example, if a nominated contact does not have a key to your home, it is recommended that you provide them with the key safe code.

Do not worry if you accidentally activate your alarm. MePACS will respond to make sure you are okay. Please just let us know you do not need help, and we will wish you a lovely day!

Please contact MePACS in advance to let us know the dates you will be away. We will place your Home Alarm on standby for those days so that we do not disturb you or your contacts unnecessarily.

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If you are unsure when you will be back home, we can place the alarm on standby until you let us know you have returned.

When you return home, please press the button on your pendant, wait by the base unit for us to respond and then say that you are back home.

Yes. Our home, mobile and Solo Connect watch alarms all work on the 4G network, ensuring reliable support and fast emergency response.

Yes, you can. MePACS operates Australia-wide so you can take your alarm with you when you move.

Before you move, please contact our Technical Support team on 1800 451 300 to let us know your new address and to arrange installation of your alarm in your new house.

Please do not move the base unit by yourself, as it may not work properly.

If you would like to move the base unit to a different spot, please call our Technical Support team for assistance on 1800 451 300.

To avoid the pendant chain being a choking hazard, it is designed to break easily. If the chain on your pendant has broken, MePACS will provide you with a new chain free of charge.

Please contact our Technical Support team on 1800 451 300 to request a new chain.

If you have been sent a high-gain antenna for your alarm, please follow these instructions:

1. Unscrew the existing aerial to remove it.

2. Screw the new antenna into the same location on the base unit.

3. Test the signal strength by holding the antenna against the window where you intend to place the base unit and pressing the green Cancel button on the base unit.

4. If a number 3 or more appears, this is a strong signal. Remove the red plastic strip from the base of the antenna and secure it to the window.

If you have any questions, please contact our Technical Support team on 1800 451 300.

1. Place the pendant on a table or flat surface.

2. Carefully wedge a butter knife or a small flathead screwdriver between the pendant and the casing. This will lever the pendant out of the casing.

3. Place the pendant into the wristband casing and press down until it clicks into place.

To transfer the pendant from the wristband to the neck chain, use the same process as above.

If you have any questions, please contact the MePACS Technical Support team on 1800 451 300.

The battery in your pendant should last two to three years. Because the pendant is waterproof, the battery cannot be replaced.

If the battery runs low, MePACS will receive a low battery signal and send you a replacement pendant.

Once you receive your new pendant, please test it by pressing the blue button for three seconds. You should see a small red light on the pendant and hear beeping.

MePACS will respond and talk to you through the base unit. Let us know that you are testing your new pendant.

Please contact our Technical Support team on 1800 451 300. We will organise a replacement pendant to be sent to you. Please note, there is a small charge to cover our hardware and shipping costs.

Once you receive your replacement pendant, please test it by pressing the blue button for three seconds. You should see a small red light on the pendant and hear beeping.

MePACS will respond and talk to you through the base unit. Let us know that you are testing your new pendant.

If you find your lost pendant, please contact Technical Support on 1800 451 300 to arrange for it to be returned.

The home alarm has a backup battery and will continue to work as usual for at least 38 hours. Once the power is restored, the alarm will automatically reconnect and the mains light will turn solid green.

In a power outage, the alarm sends MePACS an automatic notification. There is no need to call us. We are already aware and monitoring the situation.

The Daily Call is an optional* check-in service for your welfare.

If you have opted in, you will need to press the Call button on the base unit every day between 6am—11am to let us know that you are okay. A series of fast beeps indicates your check-in has been registered by MePACS.

If we don’t receive your daily call by 11am, we will contact you to check that you are okay.

If we are unable to reach you, we will contact your nominated contacts to check in on you.

If we are not able to reach your or your contacts by 3pm to confirm you are okay, we will organise a police welfare check.

*Personal Alert Victoria clients must opt in for the Daily Call as part of their funded service.

No, the Home Alarm is connected to MePACS via the 4G mobile network in your area.

No, the Home Alarm is connected via the 4G mobile network.

We do recommend having a phone (mobile or landline) in case we cannot contact you through the alarm in an emergency.

Yes, you can. We can connect up to four pendants to one Home Alarm base unit. Each pendant is programmed to an individual client, so we know who has activated the alarm in the event of an emergency.

The Home Alarm is designed to work within your home and garden.The base unit has a range of approximately 50-70 metres; however, the actual range will depend on the size and layout of your home and property.

During the installation process, the base unit should be positioned in a central location to optimise the range. We will test the alarm inside and outside your home with you, so that you know the range of the base unit.

For coverage further away from your home, we recommend the MePACS Mobile Alarm, available as a bundle with the MePACS Home Alarm, or the Solo Connect personal alarm watch. Both these devices allow you to connect to our monitoring team anytime, anywhere in Australia with 4G coverage.

The MePACS Home Alarm pendant is completely waterproof (IP67 rated). You can wear it in the shower, bath or swimming pool.

We strongly recommend wearing it in the shower because slippery surfaces can sometimes lead to falls.

• If there are no beeps coming out of the alarm it was not activated correctly. Try again by giving the button a short, sharp, one-second press.

• If the alarm is continually beeping slowly, the signal is not being received by MePACS. Try again by giving the button a short, sharp, one-second press.

• If there is a single beep and then a battery level audio alert, you held the button down for too long. Try again by giving the button a short, sharp, one-second press.

• If the orange light is flashing, the alarm does not have mobile reception and cannot connect to MePACS. It will automatically reconnect when it finds a signal so, if possible, try moving to a different spot or near a window. If you are experiencing an emergency situation, and have access to a phone, please dial Triple Zero.

• If there are no lights on the alarm it means it has gone flat and needs to be recharged. If you are experiencing an emergency situation, and have access to a phone, please dial Triple Zero.

No, the Mobile Alarm is rain and splash resistant, but not completely waterproof.
Please do not use the Mobile Alarm in the shower, bath or submerge it in water.

To ensure your safety both at home and away, the MePACS Mobile Alarm is only available as a bundle with the MePACS Home Alarm.

It is designed for use whenever you leave the house. When you are at home, place the Mobile Alarm on charge and wear the Home Alarm pendant. The Home Alarm pendant is waterproof, more lightweight and does not require charging, making it a comfortable and practical option for consistent wear around the house.

The MePACS Mobile Alarm has a built-in SIM card, so it does not require you to have a mobile phone. In an emergency, you can talk to MePACS directly through the alarm.

We do however recommend having a phone (mobile or landline) as an alternative option to communicate in an emergency.

The MePACS Mobile Alarm works on the 4G mobile network. It works anywhere in Australia where there is good 4G coverage.

Unfortunately, as with all mobile devices, in areas with no reception, like black spots, underground car parks, mountainous and rural areas, the alarm will not be able to connect to the network.

No. The Solo watch does not currently have a geofencing function.

Thinking about Solo Connect? Here what to consider:

‍You’ll need a mobile phone
‍This is to ensure we have an alternative way to contact you in an emergency.

Touchscreen use
‍The Solo Connect has a touchscreen to raise an alert, so you’ll need to be comfortable using devices like a smartphone or tablet.

Daily charging

The watch battery lasts around 10–12 hours and needs to be charged every day (takes 3–4 hours).
While charging, the watch can't be worn, so you'll need to plan for this time.

Can you raise an alert?

Consider any limitations that might make pressing the alert difficult, such as medical conditions, limited dexterity, or vision/hearing impairments.

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The Solo Connect watch band is made from sweat-resistant fluoroelastomer — a synthetic rubber known for its flexibility and durability.

The band is designed to adjust to the wrist and provide a secure, comfortable fit, even during strenuous activities. It also features an air pocket design for added comfort and a secure fit.

The Solo watch cannot store medical information. Instead, MePACS keeps you medical history and other relevant health data on your file, which is stored securely to protect your privacy.

In an emergency, we will provide all the relevant information to emergency services so that they can tailor and prioritise their response accordingly.

The MePACS software is designed specifically for the Solo Connect watch. It cannot be installed on an other smartwatches.

The MePACS Solo watch fastens with a hook and eye. If you prefere a different wristband, you can purchase compatible ones at many retailers such as JB Hi-Fi, Telstra and Harvey Norman.

The Solo watch comes with a range of health and wellness apps.

Other apps cannot be installed on the because they can interfere with the MePACS emergency response software that's on the watch.

The wristband on the Solo watch is adjustable, so you can find a fit that's comfortable for you.

If you prefer a different wristband, you can purchase compatible wristbands at many retailers, including Telstra, JB Hi-Fi or Harvey Norman. The wristband must be compatible with the correct Samsung Galaxy Watch.

The Solo watch is programmed for 12-hour time only. This setting cannot be changed.

In areas with poor or no mobile reception, the Solo watch won’t be able to send an alert or connect to the MePACS emergency response centre. It will still function normally as a watch.

If you live more than 1km from a Telstra mobile tower, we strongly recommend adding the MePACS Home Alarm to ensure you remain safe at home.

The Solo watch is designed solely for fast emergency response and can only connect to the MePACS response centre. This ensures you receive help as quickly as possible during an emergency.

The watch cannot be programmed to call other phone numbers or Triple Zero.

The Solo watch is a dedicated personal alarm device and can only connect to the MePACS emergency response team. It cannot be used to make or receive phone calls and text messages.

The Solo watch is exclusive to MePACS and cannot be purchased at a retail store. It can only be purchased directly through MePACS.
To purchase a Solo Connect watch, please call us on 1800 685 329.

The Solo watch works on its own and does not need a mobile phone to operate.

However, as part of our duty of care, MePACS requires all Solo watch clients to have a mobile phone. This ensures we have a backup way to contact you in an emergency.

No. The Solo watch cannot be paired with a mobile phone or any other device.The Bluetooth function has been disabled because it can interfere with the MePACS emergency software on the watch.

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No. The Solo watch does not have a medication reminder function.

The Solo watch’s GPS can share the user’s location with MePACS, but we can only access it in a genuine emergency due to privacy regulations.

To protect the client’s privacy, family members and nominated contacts cannot connect to the Solo Connect watch or view its GPS location.

Please note that MePACS does not track clients. We only access and pass on location details to emergency services if there is a concern for the client’s safety or wellbeing.

All MePACS products comply with the Australian Standards in relation to Electromagnetic Compatibility (EMC) for devices such as pacemakers.
If you have concerns, please speak to your GP or health specialist.

The Solo watch, Apple Watch and Samsung Galaxy Watch share some features — like fall detection, GPS, two‑way voice communication and health apps. But they’re designed for very different purposes.

Apple and Samsung watches are smartwatches first — made for apps, fitness tracking, messaging and entertainment. In an emergency, they can alert your nominated contacts, but this means your safety relies on family or friends being available and knowing how to respond. Some models can call 000, but you still need to be able to speak for help to be sent.

The Solo Connect watch is a dedicated medical alert device — designed purely for emergencies. Its only focus is giving you fast, reliable access to help when you need it most.

In an emergency, the Solo Watch quickly connects you to the MePACS 24/7 emergency response team, where trained operators are ready to assist. If an ambulance is required, MePACS provides paramedics with your important medical information — including medications, allergies and health conditions — so they can prioritise and tailor their care. We also notify your nominated contacts and stay in touch with you until help arrives.

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In short:
Apple Watch = lifestyle smartwatch with optional emergency features.
Solo Watch = specialised medical alert device designed purely for fast, reliable help when it matters most.

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Yes. You can use a shared Solo watch when you’re away from home.

However, we strongly recommend adding a Home Alarm with two pendants to ensure you stay safe while at home.

The Solo watch has a battery life of around 10–12 hours, depending on how it’s used and the strength of mobile reception. It takes approximately 3–4 hours to fully charge from flat.

Several factors can reduce battery life, including:

• Low mobile reception (the watch uses more power searching for a signal)
• Using the health apps
• Exposure to very hot or very cold temperatures

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Yes. The Solo Connect watch is water‑resistant with an IP68 rating. It can be worn in the bath, shower, or pool, and can be used in up to 1.5 metres of water for up to 30 minutes.

We strongly recommend wearing the watch in the shower, as it’s an area where falls are more likely. Water droplets may occasionally trigger the watch by accident, but we don’t mind — it lets us know you’re safe.

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Yes. Anyone who has access to your watch can raise an emergency alert. This means that if you are unconscious, someone nearby can press the alert button on your behalf.

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The Solo watch uses built‑in sensors to detect sudden changes in movement or orientation that may indicate a fall. It has five sensors designed to pick up rapid changes in motion, speed, or sudden shocks. However, the sensors may not detect all types of falls — for example, slow slides or slumps to the floor, or falls that are cushioned by an object like a chair.

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While falls detection isn’t foolproof, wearing the Solo watch still means you can easily get help. To make sure an alert is raised after a fall, we recommend tapping the alert icon manually if you have experienced a fall.

To learn more about how falls detection works in MePACS alarms visit our Falls Detection Guide.

MePACS alarms use 4G technology for voice-to-voice and data communication.

Even though 5G networks are being rolled out, they will NOT replace 4G. The 4G and 5G networks will continue to work together to provide the best coverage across Australia. Our 4G devices work alongside the 5G network.

MePACS personal alarms comply with the Australian Standards in relation to Electromagnetic Compatibility (EMC) for devices such as pacemakers.

If you have concerns, please consult your medical specialist.

In the event of a power failure, your Home Alarm will still work. It has a battery back-up that is designed to provide power to the base unit for a minimum of 38 hours. MePACS will contact you if a power failure signal is received from the alarm unit.

Your Mobile or Solo alarms require mains power to charge. We recommend keeping them on charge when not in use to ensure maximum battery life when required.