Duress Alarm for Lone Workers
Work-related violence can severely impact a person's psychological and physical health, leading to economic and social costs for employers.
The MePACS Duress Alarm is a compact and discreet wearable device that can be used to quickly raise an alert with one simple button press in an emergency.
The MePACS Duress Alarm is a compact and discreet wearable device that can be used to quickly raise an alert with one simple button press in an emergency.
Who can benefit from Duress Alarms
WorkSafe Victoria reports that 95% of healthcare workers have experienced violent or aggressive behaviour at work. But it is not just the healthcare industry that poses a risk of exposure to workplace violence.
Healthcare & frontline workers
Including medical and allied health professionals, aged care staff and support workers who often face high-pressure or unpredictable situations.
Independent workers
Including real estate agents, tradespeople, delivery drivers and maintenance staff who frequently work alone or in remote locations.
Client-facing workers
Including retail staff and other essential workers who interact with the public and may encounter difficult or volatile situations.
How does the Duress Alarm work?
1. Check-in (optional)
Press the button and provide your exact location prior to attending a potential high-risk situation or a highly populated location, such as an apartment block or caravan site.
2. Call for help
If you experience an emergency situation or feel unsafe, concerned or in need of help, give the button on the alarm a short, sharp 1-second press.
3. Talk to us
MePACS will receive the alert and talk to you through the alarm to assess your situation.
Sometimes just having the MePACS response team on the line is enough to diffuse the situation.
Sometimes just having the MePACS response team on the line is enough to diffuse the situation.
If you do not respond on the alarm or on your mobile phone, we will still send help.
4. Get help
We will send the right help to your location and check in with you until help arrives.
We will keep your contacts up to date as required.
Features & benefits
Why the MePACS Duress Alarm is a better choice
With 24/7 live support, help is always just a button press away. Unlike auto-dial alarms or mobile phone apps, our Duress Alarm provides fast, easy access to a trained operator who can assess the situation and dispatch emergency services as needed.
24/7 live monitoring
Our Australian emergency response team is always available to help and is trained in emergency protocols.
Simple to use wearable device
The Duress Alarm is worn on the body for easy access in a duress situation and activates quickly with a single button press.
Hands-free communication
In an emergency, you can talk to us through the alarm while keeping your hands free to protect yourself or administer aid.
GPS locator
Built-in GPS locator shares your location with MePACS in an emergency, so we can send help to wherever you are.
Team sharing
The Duress Alarm can be shared within a team, making it ideal and cost effective for workplaces with rotating shifts.
Check-in for faster support
Workers can check-in and share their exact location with MePACS at the start of, or during a shift, to ensure fast help.
Calls are recorded
Conversations via the duress alarms are recorded and available upon request to be used for police or legal situations.
Concern call
If there's a safety concern, MePACS can ping the alarm for its location or dial into it to speak with the worker.
Works Australia-wide
You can use the Solo Connect anywhere in Australia with good mobile reception. No wi-fi required.
4G Technology
The Duress Alarm can be used anywhere in Australia with 4G reception, and all call charges are included.
Ready to improve your workers’ safety?
safety
Protect your workers
Safeguarding your workers from harm is a moral obligation that demonstrates a commitment to employee wellbeing. It also helps with risk mitigation as part of your workplace health and safety plan.
OH&S compliance
Duress alarms can help employers comply with relevant OH&S regulations and requirements, and enhance your existing frameworks.
Duress alarms can help employers comply with relevant OH&S regulations and requirements, and enhance your existing frameworks.
Cost benefit analysis
Work-related violence can have ongoing economic and social costs for employees, their families, their employers and the wider community.
Work-related violence can have ongoing economic and social costs for employees, their families, their employers and the wider community.
Incident management
Duress alarms have been proven to prevent incidents from escalating. Providing workers with access to immediate tangible support can make a life or death difference.
Duress alarms have been proven to prevent incidents from escalating. Providing workers with access to immediate tangible support can make a life or death difference.
Workers first
95% of staff with a MePACS Duress Alarm feel more positive towards their employer; which can lead to lower stress levels, less sick leave, increased productivity and improved morale.
95% of staff with a MePACS Duress Alarm feel more positive towards their employer; which can lead to lower stress levels, less sick leave, increased productivity and improved morale.
Duress Alarm Brochure
resources
Useful resources
Free training
Training sessions for staff are available to ensure they know how to use the alarm correctly, as well as increase compliance and motivation.
Request training
Update staff details
Click below to update staff contact numbers, alarm users, office address, nominated contacts and more. Current information is vital to our service.
Update details
Warranty and faults
The Duress Alarm is covered for manufacturing faults for 12 months. For troubleshooting, please refer to the User Guide or call our Tech Support team.
Call us on 1800 451 300
Our clients
MePACS supports lone workers Australia-wide, from a range of industries. Some of our valued clients include:
Duress Alarm FAQs
Does MePACS track workers?
No. MePACS does not track workers and will only use the GPS location in an emergency or when there is genuine concern for a worker’s safety.
Do MePACS duress alarms work anywhere?
MePACS duress alarms are designed to work across Australia, providing reliable coverage in areas with strong mobile phone signal. While they may have limited functionality in underground car parks or remote rural and mountainous regions, they are a trusted safety solution in a range of scenarios.
Can team members share MePACS duress alarms?
Yes. Team members can share devices. They simply need to press the grey activation button on the alarm to check-in at the start of their shift. They will need to provide MePACS with their name and contact details. They do not need to check-out at the end of their shift.
