Contact us

Thank you for your interest in MePACS personal alarms, an Australian monitored personal alarm service with more than 30 years’ experience.

Our 24/7 response centre provides reliable and prompt emergency support for seniors, people living with chronic conditions or disability, and people who work alone or have exposure to unsafe environments.

New sales enquiries

1800 685 329

General enquiries

1800 451 300

Existing Clients

Technical Support

Existing clients, please contact Helpdesk:

  • for any technical issues with your alarm / device
  • to book or change a self-installation

1800 451 300 – Press 3

Accounts Team

Existing clients, please contact Accounts:

  • to pay your bill
  • to update payment details
  • if you change funding providers
  • about invoice or payment enquiries. 

1800 451 300 – Press 5

Client Services

Existing clients, please contact Client Services:

  • to update address or contact details
  • for PAV enquiries
  • to buy a falls pendant or key lock
  • to replace lost products

1800 451 300 – Press 2

Monitoring Team

Existing clients, please contact Monitoring Team:

  • to respond to a call from our Monitoring Team about a missed daily call or button press
  • to put an alarm on standby, e.g. if you’re going away or to hospital
  • for replacement wrist straps or pendant chains

1800 451 300 – Press 1

New client sales enquiry form