Technical Support
Existing clients, please contact Helpdesk:
- for any technical issues with your alarm / device
- to book or change a self-installation
1800 451 300 – Select option 2, then option 1
|
Finance Team
Existing clients, please contact Accounts:
- to pay your bill
- to update payment details
- if you change funding providers
- about invoice or payment enquiries.
1800 451 300 – Select option 2, then option 3
mepacsaccounts@mepacs.com.au
|
Client Services
Existing clients, please contact Client Services:
- to update address or contact details
- for PAV enquiries
- to buy a falls pendant or key lock
- to replace lost products
1800 451 300 – Select option 2, then option 4, then option 2.
mepacs@mepacs.com.au
|
Monitoring Team
Existing clients, please contact Monitoring Team:
- to respond to a call from our Monitoring Team about a missed daily call or button press
- to put an alarm on standby, e.g. if you’re going away or to hospital
- for replacement wrist straps or pendant chains
1800 451 300 – Press 1
|