15 Apr 24

Enhancing workplace safety: Integrating Duress Alarms for emergency response

MePACS Team | Lone Worker Safety

Workplace violence is a complex and pressing issue that demands attention from employers and organisations across many industries. It encompasses a broad spectrum of negative behaviours, including physical assaults, verbal threats, bullying, harassment and more. These incidents not only jeopardise the safety and wellbeing of employees but also disrupt productivity, damage morale, and tarnish the reputation of the business.

Lone workers, in particular, face heightened risks of encountering violence due to their isolated working environments. Whether working late shifts, operating in remote locations, or providing services alone, lone workers are more vulnerable to potential threats.

Employers have a legal and moral obligation to provide a safe and secure work environment for their employees. This includes implementing comprehensive workplace violence prevention programs that not only address immediate threats but also focus on early intervention, conflict resolution, and creating a culture of respect and accountability. By fostering open communication channels, providing adequate training, and establishing clear policies and procedures, employers can empower staff to recognise, report, and mitigate potential threats effectively.

Ultimately, by taking proactive measures to address workplace violence, employers not only fulfill their legal obligations but also demonstrate their commitment to fostering a safe, supportive, and respectful work environment for all employees. This proactive approach not only protects individuals from harm but also contributes to overall business resilience, productivity, and success.


Types of workplace violence 

There are diverse types of workplace violence that can affect the safety and wellbeing of staff. It can range from external threats from clients or other individuals with criminal intent to interpersonal conflicts, and even violence against clients while they are with staff. 


Strategies to mitigate workplace violence 

To minimise the risk of workplace violence occurring, some simple strategies can be put in place. Prevention is always better than trying to cure existing negative behaviours. 

  • Clear policies: Develop and implement zero-tolerance policies against violence, clearly defining what this means and outlining consequences.
  • Employee education: Provide training on recognising and reporting signs of potential violence, conflict resolution and personal safety measures.
  • Risk assessment: Regularly assess and address potential threats, implementing preventive measures to reduce the risk of violence.
  • Ongoing evaluation:  Evaluating your safety measures adds to a more robust workplace violence prevention strategy.


Elevating safety through technology

Investing in advanced technology can greatly help bolster your workplace safety and provide employees with capabilities to quickly call for assistance in an emergency. For instance, integrating duress alarm systems, CCTV surveillance, and comprehensive emergency response protocols can significantly enhance your security profile.

In the event of an incident, a rapid response can make all the difference. The MePACS Duress Alarm, for example, ensures prompt assistance by instantly alerting our dedicated emergency response centre with a simple button press. Our emergency response service is available 24/7, with trained operators quickly answering every call and taking necessary actions, including contacting managers, security or emergency services.

Moreover, the MePACS Duress Alarm incorporates GPS functionality and two-way voice communication, which helps to pinpoint the worker’s exact location and keeps them connected until help arrives, providing essential reassurance during critical moments. Such technological innovations not only enhance employee safety but also contribute to fostering a secure and supportive work environment.


Proactive safety measures 

Our safety monitoring service also allows employees to connect with our response team before entering potentially threatening or unsafe situations. If an employee feels uncomfortable in any environment, they can contact us prior to entering the site. We can log crucial details like the employee’s exact location and potential hazard, streamlining any required emergency response and empowering employees to take control of their safety. 


Empowering a culture of safety with MePACS 

The dual functionality of the MePACS Duress Alarm caters to both preventive and reactive needs, enhancing the peace of mind for lone workers and managers alike, and fostering a collaborative approach to workplace safety. Trusted organisations such as public & private health providers, local councils, pathology labs, NDIS & Aged Care agencies have successfully integrated our Duress Alarm into their safety protocols as part of their comprehensive approach to workplace safety. 

The MePACS Duress Alarm is more than a safety device; it represents a commitment to employee wellbeing and workplace security.
Together, we can help ensure a safe and secure environment for all workers.

To find out how MePACS can help strengthen the safety and wellbeing of your staff and lone workers, call us on 1800 685 329.