Healthcare Professionals
Home Alarm Self-Installation Guide
This guide is for the use of care professional only – please do not provide it to the client or their family.
This self-installation guide provides step-by-step instructions for Case Managers and HCP Providers on setting up the MePACS Home Alarm system at a client's home.
This self-installation guide provides step-by-step instructions for Case Managers and HCP Providers on setting up the MePACS Home Alarm system at a client's home.
Prior to installing
1. Place an order for your client
You can place an order online here, or call us on 1800 685 329. After submitting your order, you'll receive an email confirming your client's setup.
2. Have your mobile phone handy
To complete the setup, you will need to contact the MePACS Technical Team, who will help you test the base unit range from different locations inside and around the house.
Getting started
1. Base unit placement
Place the base unit on a flat surface near a power point in a central location in the home, such as the kitchen or living room.
2. Attach aerial
Take the black aerial out of the box and screw it into the plug at the top of the base unit.
3. Turn the base unit on
Before plugging in the base unit, switch on the small black button at the bottom of the base unit.
4. Plug in the base unit
Plug the base unit into the power point. The unit will display ‘PE’ and will try to connect to the mobile network. This can take 1-2 minutes. Once connected, it will announce ‘Unit Disarmed’ and ‘PE’ will disappear.
5. Test the signal strength
Press the Green button and a number between 0 and 9 will be displayed. This is the signal strength. If the number is 3 or less, move the unit to another central location in the house and try again.
6. Test the daily call button
Press the Red button. You should hear a series of beeps and the alarm will announce "Your call is now being connected".
7. Test the pendant range
Press the button on the pendant outside the home, including near the mailbox, clothes line, back fence and shed.
When in range, the pendant light will be red (green is out of range) and the base unit should beep.
When in range, the pendant light will be red (green is out of range) and the base unit should beep.
8. Call our Technical Team
After completing the above steps, please call MePACS Technical Team on 1800 572 177 from a mobile phone (Mon-Fri 9am-5pm).
Please have the client details and the base unit number ready. The base unit number is on the bottom of the unit beginning with ‘M’.
Please have the client details and the base unit number ready. The base unit number is on the bottom of the unit beginning with ‘M’.
Information for your client
After the installation is complete, please take time to show your client how to properly use and operate the alarm, including:
How to wear the pendant, including in the shower/bath
How and when to press the button on the pendant
The usable range of the pendant
How to perform the monthly pendant test
If applicable, how to do the Daily Call, and what happens if they miss it
Monthly Pendant Test
Testing the alarm pendant every month not only helps identify potential issues but also builds the client's confidence, ensuring they're prepared to use it in an emergency.
Ideally, the test should be done on the same date each month.
We suggest using the client’s birthday as the monthly date, since it will be easier for them to remember.
If the client forgets to test on the specified date, the can still do the test any other time.
We suggest using the client’s birthday as the monthly date, since it will be easier for them to remember.
If the client forgets to test on the specified date, the can still do the test any other time.
Use the magnet card inside the Home Alarm user Guide to write the date for the monthly test.
Place the card on the fridge as a reminder.
To conduct the test, the client needs to press the button on the pendant for 3 seconds. When MePACS responds through the base unit, simply say that this is a test.
As part of our duty of care, MePACS may contact clients if their monthly testing is overdue.
The Daily Call Check-In Service
If the client has signed up for the Daily Call service, they must press the red ‘CALL’ button on the base unit every day between 6am-11am.
We can set up a reminder for the Daily Call at the same time each morning. Talk to our Technical Team on 1800 572 177 to set up a time that is convenient for the client.
We can set up a reminder for the Daily Call at the same time each morning. Talk to our Technical Team on 1800 572 177 to set up a time that is convenient for the client.
What happens if the daily check-in call is missed?
MePACS will try to contact the client after 11am and before 3pm to confirm they are okay. If the client doesn’t respond we will contact their nominated contacts. If we can’t reach the client or their contacts we will get emergency services to conduct a welfare check on them.
