Solo Watch Alarm
Using the watch in an emergency
At MePACS, your safety is our top priority. We want to ensure you can easily raise an alert in case of an emergency, even if you're feeling unwell.
This page will walk you through a step-by-step guide on how to use the Solo watch in an emergency.
This page will walk you through a step-by-step guide on how to use the Solo watch in an emergency.
Raising an alert
The Solo Watch uses similar touch screen technology as most smartphones. If you're comfortable using a smartphone touchscreen, you'll have no trouble using the Solo Watch to raise an alert.
If you need emergency assistance, tap the alert icon on the watch face.
The alert will be raised in a few seconds. Do not touch the watch face.
The alert is being raised.
A 10-second countdown will commence.
A 10-second countdown will commence.
Cancelling the alert
While the 10-seconds countdown is going, you can still cancel the alert by tapping anywhere on the watch face.
If you tap the ‘X’ icon, or don’t do anything, the alert will be sent to MePACS.
If you tap the ‘X’ icon, or don’t do anything, the alert will be sent to MePACS.
The alert has been sent to the MePACS Emergency Response Team.
This message will remain visible for 10 seconds.
This message will remain visible for 10 seconds.
The alert has been received by MePACS. We will call you back within two minutes.
This message will remain visible for 30 seconds.
This message will remain visible for 30 seconds.
The screen may go black but the alert is still in activation mode.
MePACS will call you back within 2 minutes.
MePACS will call you back within 2 minutes.
MePACS is responding to your alert and calling you through the watch. Your watch will automatically answer this call so no need to press any buttons.
You are now talking to a MePACS responder directly through the watch.
Please speak clearly and provide the details of the emergency.
Please speak clearly and provide the details of the emergency.
Handy tips
- When talking to MePACS through the watch, do not press any buttons or touch the watch face.
- To help MePACS hear you better, please bring the watch closer to your mouth when speaking.
- Don’t leave the watch in your bag as it can get easily bumped and accidentally raise an alert.
For more details and troubleshooting information please download the Solo Connect user guide.
Understanding falls detection
The Solo Connect uses advanced sensors to automatically detect hard falls, providing added peace of mind and ensuring help can be dispatched quickly in an emergency.
If a fall is detected:
The watch will display a screen asking if you're okay and a 30-second countdown will commence.
- If you are not OK and need help:
Tap the red thumbs down icon and an alert will be sent to MePACS. - If you are OK or do not need help:
Tap the blue thumbs up icon to cancel the alert. - If you don't respond:
An alert will be sent to MePACS after the 30-second countdown.
Falls detection limitations
Fall detection sensors may not trigger in some situations. Examples include a slow slump or roll to the ground, if you’ve braced yourself, or if the fall is broken by an object, such as a chair.
To ensure that an alert has been raised, we recommend that you always tap the alert icon if you have experienced a fall.
Gain a deeper understanding of fall detection with our informative guide
Get in Touch
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Prefer to speak with someone?
Call us on on 1800 451 300.
We're here to help.
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