NDIS Support Coordinators

Women in wheelchair wearing personal alarm

MePACS is a registered NDIS provider of personal alarms

At MePACS, we are dedicated to collaborating with NDIS service providers to enhance the safety and wellbeing of your clients. Our monitored personal alarms and 24/7 emergency response service offer a reliable solution that delivers a high level of care and peace of mind for clients, their families and their carers.

Duty of Care

At MePACS, we genuinely value duty of care and human connection. With a focus on prompt responses and effective communication, we ensure that every client receives the assistance and reassurance they need. Our duty of care extends beyond the technology we provide – it encompasses the empathy, professionalism, and commitment to safety that is at the heart of our service.

Placing people over profits

Founded in 1989, MePACS has over 30 years’ experience in Australian Healthcare.
As a division of Peninsula Health, a public health service based on the Mornington Peninsula in Victoria, our profits are reinvested into the public health network, rather than benefiting private shareholders.

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Home Care Providers

NDIS application process


01. Submit application form:

To place an order please complete our Online Application Form. To make the process more efficient, please make sure you fill in all the details accurately.
To complete the application form, you’ll need:

• Participant’s NDIS plan details
• A basic medical history
• 1-2 contacts who can physically check on the participant in an emergency and who live within 30-45 minutes.

Go to online application form → 

02. Order processing

Our sales team will contact your client to verify their details and nominated contacts. We will also conduct a brief assessment to understand their specific needs. This is part of our duty of care and helps us ensure they will be equipped with a suitable alarm.

03. Device setup & dispatch:

Once the order is processed our workshop team with set up the alarm and dispatch it using Express post. Please contact us is you require the tracking reference.

04. Installation:

We offer 2 installation options:

  • Tech install: Conducted on the premises by an approved technician. The technician will contact the client to arrange a suitable time.
  • Self-install: Done over the phone with a MePACS technician and takes 15-20 minutes. We recommend having a family member, friend or healthcare professional to help with the installation.

You will receive confirmation once the installation is completed.

Request a quote
MePACS home, mobile and Solo Connect alarms

Choosing the right alarm for your clients

Key considerations when selecting an alarm:

01. Client’s Abilities:
The client must be able to activate the alarm safely and easily. Take into consideration medical conditions, dexterity limitations, vision impairment, cognitive ability etc.
Please note:  The Solo Connect watch is not suitable for clients with low vision, limited dexterity, or discomfort using a touchscreen interface.

Alarm Types:
The alarm should support the client’s daily activities and lifestyle, i.e. the mobile and watch alarms are for people who are active and social outside the home.

Cellular network Coverage:
The Solo Connect requires a strong mobile signal to work properly. Ideally, clients should live within 1km of a Telstra tower. As an indication, your client should have 3-5 bars on their mobile phone when they’re at home. You can check also their address here.

Charging time:
The Solo Connect and Mobile Alarm have a limited battery life and need to be charged daily. The Solo watch battery lasts 10-12 hours and the Mobile alarm around 24-30 hours. To reduce risks during charging times we advise adding the MePACS home alarm.

Adding accessories:
Clients with increased risk of falls, limited dexterity or vision impairment, can use accessories to activate the alarm with independence and safety. 

Download NDIS Price Lists
Emergency responders at MePACS personal alarms service

The Benefits of Monitored Alarms

Monitored alarms offer several key benefits over self-monitored or auto-dial alarms to provide faster response and a higher level of safety:

  • With monitored alarms, there is a dedicated team of professionals ready to respond, even in the middle of the night. Family or friends on the other hand, are not always available to respond.
  • Trained emergency responders know exactly what to do in any situation, and can act fast. Family and friends may not know what information to provide to the ambulance service or can make errors.
  • Unintentional button presses or false alarms can become stressful or worrisome for loved ones.
  • A monitored service keeps your relevant health data and medical history in the system. When needed, it can be provided to emergency services so that they can prioritise the call and tailor their response.

Call us on 1800 685 329


Woman in wheelchair talking on the MePACS mobile personal alarm

Adding a Mobile Alarm

The MePACS Mobile Alarm offers a practical way to improve your client’s safety and independence wherever they go. The Mobile Alarm relies on the 4G mobile network and can be used anywhere in Australia where there’s good mobile phone coverage
Features include falls detection, 2-way hands free voice communications, GPS and low battery alerts.

The Mobile Alarm is only available as a bundle with the MePACS Home Alarm, ensuring your client’s safety whether they are at home or away.
Clients need to have a MePACS Home Alarm to in order to have the Mobile Alarm. 

Mobile Alarm Pricing

Mobile Alarm Cost:  $385 + $29 Postage (incl. GST)
Monitoring Cost:  $12 per month (incl. GST)

Please note:
The monitoring cost is in addition to the monthly monitoring fee for the home alarm.


Submit Mobile Alarm Upgrade Request
Women in wheelchair holding a tablet

How to cancel an alarm service on behalf of a client

Canceling an alarm service for your client must be handled with care and consideration in order to prioritise the safety and wellbeing of the client and their family. 

To ensure the cancellation is carried out with diligence and professionalism please provide the following details:

  • Client full name
  • Client’s address
  • Client’s DOB
  • Reason for the cancellation
  • Is there someone else within the residence that may require the service (i.e. spouse).

We will confirm the details with the client or one of their emergency contacts and let you know once the cancellation has been actioned.

Submit Cancellation Request
Women in wheelchair with MePACS personal alarm

NDIS funding

MePACS is a NDIS approved provider for personal alarms. Personal alarms have a specific funding codes within the NDIA and funding can be used from the Consumables budget for low-risk, low-cost AT, or from ‘Core supports’. Your funding will depend on the setup of your plan and available funds.

If you have been approved for NDIS funding, please call us for NDIS specific pricing.

MePACS NDIS Provider Details:

MePACS Provider Number: 79282935
Provider Name on NDIS websitePeninsula Health

Category details:

Core Supports
Consumables or Low Risk but must say in the description Adaptive equipment needs. Assist Products for Personal Care and Safety (Daily adaptive equipment)
Item Number : 03_131_0103_1_1

Capital Support
Assistive Technology / Personal Emergency alarm system
Item Number : 05_222718261_0103_1_2


Alarm modification accessories are available for people with mobility, dexterity or vision impairments.

View Accessories

Frequently Asked Questions

Does the client need a landline for a personal alarm? 

MePACS alarms work independently on the 4G mobile network, so there’s no need for a landline, the internet or the NBN.

What happens in a power outage?

The home alarm base unit has a backup battery that lasts around 40 hours so the alarm will continue to work.
If the power has been out for over 3 hours, the alarm will send a signal to the MePACS response centre who will monitor the situation and provide support to the client as needed.

Do MePACS personal alarms come with a warranty?

The mobile alarm and Solo Connect watch come with a 12-month manufacturer’s warranty. The home alarm is the property of MePACS so any faults or issues will be repaired by our tech team.

Can the personal alarm be used when a client travels interstate?

The mobile alarm and the Solo watch work anywhere in Australia where there’s a good mobile phone signal, so the client can use them when travelling or visiting relatives. The home alarm should not be moved without first consulting with MePACS.

What happens if the client presses the button accidentally?

We don’t mind an accidental button press. Our monitors will reassure the client and explain that we’re just happy to know that they’re okay.

What if the client has changed their mind about the mobile alarm or Solo watch?

The mobile alarm and Solo watch can be returned in the original packaging for a refund within 14 days of purchase.

How can I get a formal quote or invoice?

If you require a formal quote to submit to the NDIA, please email: mepacssale@mepacs.com.au.
Once the new alarm is sent to the participant, MePACS will send an invoice for payment directly to the Plan Manager / NDIA / participant as required.

Client stories

“I know MePACS is looking out for my safety.”

Living with Ehlers-Danlos Syndrome, our young client Jess feels safer with MePACS.

“I decided to take up a MePACS personal alarm because I wanted to live by myself and still feel reassured that I could signal for help in a medical emergency. I think because I was moving out for the first time, it was really important to know I had support from MePACS 24/7.”

“I feel like I can rely on my MePACS alarm too. It’s right there around my neck and I can press it quickly if I need to. Even if I’m not able to communicate properly, the MePACS team know something is wrong and will call for help for me.”

Read Jess’ Story



NDIS Personal Alarm Application

To order online please complete the form below and we will be in touch within 1-3 business days.
To order over the phone please contact contact our Sales Team on 1800 685 329.

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