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Personal Alarm Service with the Human Touch
24/7 Response Personal Alarm System
The MePACS fast response personal alarm service is designed for senior Australians, those with chronic conditions or recovering from surgery to keep them safe and independent in their own homes. If you fall, have an accident or feel unwell, help is just the press of one button away. We guarantee a trained professional will respond to your signal for help within 2 minutes.
The MePACS Personal Alarms are available as home and mobile alarms – giving you peace of mind when you are at home and when out and about.
How It Works
Press the button
Simply press the button on your pendant to send a call to our response centre
Receive help
We will speak to you via the base unit within 2 minutes
We work out what you need
We’ll identify what help you need
We take action
We’ll call a contact or emergency services
Friendly Trained Staff
Unlike autodialler alarms, it’s the human touch of MePACS personal alarms that ensures you are guaranteed a fast response by real people 24/7.
With the MePACS medical alarm, help is only 2 minutes away once you have pressed the button. Our friendly team are ready to get you the appropriate help at any time of the day or night.
We know that family may not always be available to help 24/7, so you can rely on MePACS to give you true peace of mind and help you feel safe in your own home.
Unlike autodialler alarms, we are able to share the emergency information with 000 who can then prioritise the call to the client.
Our personal alarm service offers:
- Guaranteed 24/7 Fast Response
- We keep in touch with you until help has arrived
- Personal Alarms for both home and away
- Works independently of the NBN so no need for a phone line
- No lock in contract
- Key lock safes available
- High levels of client satisfaction
Nominated Personal Alarm Contacts
When you join our personal alarm service, you can nominate up to 4 contacts, who we can call for assistance in the event of an emergency or to check on your wellbeing. These contacts need to live within 30 minutes from you. They should be someone who is known to you such as a family member, friend or trusted neighbour and ideally have a key to your home. It can be a good idea to get a key lock for extra security.
How Much Does it Cost?
Home Response Service
Price – $39 a month inc GST + Installation
Great for use around the home and garden.
The Home Alarm comes with:
- A quick and simple one button activation wrist or neck pendant
- Home base unit with two-way communication so no need to get to a phone
- Waterproof pendants that can be worn in the bath or shower
- No additional phone charges
- Monthly pendant testing for your safety
Home & Mobile Response Service
Price – $51 a month + $385 one-off fee for mobile alarm inc GST + Installation
Ideal for those who like to get out of the house to visit the shops, library, friends, go for a walk or even on holiday in Australia.
The Home and Mobile Personal Alarms come with:
- Quick and simple one button activation on both the home & mobile alarms
- Neck or wrist Home pendant and Mobile alarm unit
- Two-way communication with the home base unit and mobile alarm, so no need to get to a phone
- GPS locator in Mobile alarm
- Waterproof home pendants and splash proof mobile alarm
- Falls detection with automatic activation to MePACS
- No additional phone charges
- Monthly pendant testing for your safety
- Mobile charging base unit
- Belt clip and lanyard
- Lightweight Mobile Alarm: 58gms (weight of a chocolate bar)
- Mobile Alarm Dimensions: 65mm (h) x 40mm (w) x 20mm (d)
Other Services
Daily Call
Price – $6 additional a month
If you choose this additional personal alarm service, we ask you to press the daily call button on your alarm between 6am and 11am each day to let us know you are up and about. If we do not hear from you we will contact you to check you’re okay.
Mobile Upgrade
If you are an existing MePACS Home Customer you can upgrade to the Mobile Alarm for $12 more a month + $385 inc GST for Mobile Unit
One-off Installation Costs
- Professional Installation – $140
- Self Installation – $29 for one alarm / $39 for two alarms
Our Partners
We work with a range of partners who use the MePACS alarm service
We work with over 500 organisations supporting Seniors and people living with disabilities. We ensure our clients can continue to live an independent and active life in their own home.
From home care providers to carers, we also support:
- Hospitals
- Occupational therapists
- Physios
- GPs