Personal Alarm Systems for Seniors

personal response alarm system

Personal Alarm Service with the Human Touch

24/7 Response Personal Alarm System

The MePACS fast response personal alarm service is designed for senior Australians, those with chronic conditions or recovering from surgery to keep them safe and independent in their own homes. If you fall, have an accident or feel unwell, help is just the press of one button away. We guarantee a trained professional will respond to your signal for help FAST.

MePACS Personal Alarms are available as home, mobile and watch alarms – giving you peace of mind when you are at home and out and about.

Order Today – Call 1800 685 329  Join Now

How It Works

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Press the button

Simply press the button on your pendant to send a call to our response centre

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Receive help

We will speak to you via the base unit within 2 minutes

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We work out what you need

We’ll identify what help you need

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We take action

We’ll call a contact or emergency services

friendly staff mepacs australia elderly alarm

Friendly Trained Staff

It’s the human touch of MePACS personal alarms that ensures you are guaranteed a fast response by real people 24/7.

With a MePACS personal alarm, help is only 2 minutes away once you have pressed the button. Our friendly team are ready to get you the appropriate help at any time of the day or night.

We know that family may not always be available to help 24/7, so you can rely on MePACS to give you true peace of mind and help you feel safe in your own home.

Unlike auto dialler alarms, we are able to share the emergency information with 000 who can then prioritise the call to the client. 

Our personal alarm service offers:

  • Guaranteed 24/7 Fast Response
  • We keep in touch with you until help has arrived
  • Personal Alarms for both home and away
  • Works independently of the NBN so no need for a phone line
  • No lock-in contract
  • Key lock safes available
  • High levels of client satisfaction

Nominated Personal Alarm Contacts

When you join our personal alarm service, you can nominate up to 4 contacts, who we can call for assistance in the event of an emergency or to check on your well-being. These contacts need to live within 30 minutes from you. They should be someone who is known to you such as a family member, friend or trusted neighbour and ideally have a key to your home. It can be a good idea to get a key lock for extra security.

Download our Ultimate Guide to Personal Alarms!
Personal Alarm Systems for Seniors

How Much Does it Cost?

Home Response Service
Price – $39 a month inc. GST + Installation

Great for use around the home and garden.

The Home Alarm comes with:

  • A quick and simple one-button activation wrist or neck home pendant*
  • Home base unit with two-way communication so no need to get to a phone
  • Waterproof pendants that can be worn in the bath or shower
  • No additional phone charges
  • Monthly pendant testing for your safety
  • Accessories available

* Please note: If you would like an automatic fall detector pendant, this needs to be ordered separately.  

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Alarm Products Overview

Home & Mobile Response Service

Price – $51 a month + $385 one-off fee for mobile alarm inc. GST + Installation

Ideal for those who like to get out of the house to visit the shops, library, friends, go for a walk or even on holiday in Australia.

The Home and Mobile Personal Alarms come with:

  • Quick and simple one-button activation on both the Home & Mobile Alarms
  • Neck or wrist Home pendant
  • Two-way communication through the Home Alarm base unit and Mobile Alarm, so no need to get to a phone
  • GPS locator in Mobile Alarm
  • Waterproof home pendants and splash proof Mobile Alarm
  • Falls detection on the Mobile Alarm, with an alert to MePACS**
  • No additional phone charges
  • Monthly pendant testing for your safety
  • Mobile charging base unit
  • Belt clip and lanyard for Mobile Alarm
  • Lightweight Mobile Alarm: 28 gms (less than the weight of a chocolate bar)
  • Mobile Alarm Dimensions: 70.7 mm (h) x 41.5 mm (w) x 17.3 mm (d)

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**It’s important to note that not all falls will activate the alarm. It may not be activated automatically if someone braces themselves, the fall is broken by a chair or object, and if they slump or roll to the floor. If able, the alarm should be activated with a short, sharp press of the button.

personal alarm safety system

Other Services

Daily Call
Price – $6 additional a month

If you choose this additional personal alarm service, we ask you to press the daily call button on your alarm between 6am and 11am each day to let us know you are up and about. If we do not hear from you, we will contact you to check you’re okay.

Mobile Upgrade
If you are an existing MePACS Home Customer, you can upgrade to the Mobile Alarm for $12 more a month + $385 inc. GST for Mobile Unit

One-off Installation Costs

  • Professional Installation  – $140
    For metro areas and surrounds.  Regional areas may cost more based on the location and a quote can be provided.
  • Self Installation – $29 for one alarm / $39 for two alarms

What Our Clients Say

“People say I should be in care at my age and I say I am – I’m in the care of MePACS.”

Now with the MePACS home and mobile alarm, Father Bob Maguire can continue his work whether he is at home or out and about with the Father Bob Foundation.

“Compassion, care, concern, common sense and communication. That’s what makes a community and that’s what MePACS is to me and many other senior Australians like myself. I’m very grateful for their vigilance and commitment to my safety every year.”

Click here For Father Bob’s story

What Our Clients Say

“Thanks to MePACS, we’ve all got great peace of mind.”

Val is 77 years young and certainly appreciates the MePACS service. She knows she is safe and secure with her MePACS Home Alarm and continues to live independently.

“MePACS are there 24/7 – if you have a medical emergency, you never have to wait long and someone is there within seconds.”

Click here for Val’s story

What Our Clients Say

“I know MePACS is looking out for my safety.”

Living with Ehlers-Danlos Syndrome, our client Jess feels safer at home and away with MePACS.

“I decided to take up a MePACS personal alarm because I wanted to live by myself and still feel reassured that I could signal for help in a medical emergency.”

“I feel like I can rely on my MePACS alarm too. It’s right there around my neck and I can press it quickly if I need to. Even if I’m not able to communicate properly, the MePACS team know something is wrong and will call for help for me.”

Click Here for Jess’ Story

What Our Clients Say

“MePACS saved my life.”

Ron was at home alone having a midday rest when all of a sudden he was so badly overcome by pain that he couldn’t move.

“I had suffered a major arterial blood clot, which cut off blood to my heart and brain and totally incapacitated me. Luckily I had my MePACS personal alarm on me and was able to press the button for help.”

Click here for Ron’s story

What Our Clients Say

“MePACS Alarm is my Life Saver.”

Doreen from Melbourne says her MePACS personal alarm is a lifesaver.

Although Doreen’s daughter lives with her, she worries about her mum when she’s away. A MePACS Home Alarm has given both Doreen and her daughter peace of mind that if she fell, had an accident or became unwell, help would be only the press of a button away.

Home Care Providers



We supply personal alarms to over 500 organisations supporting seniors and people living with disabilities. We ensure our clients can continue to live an independent and active life in their own home.

From home care providers to carers, we also support:

  • Hospitals
  • Occupational therapists
  • Physios
  • General Practitioners