Blog

07 May 20

MePACS Response Team Keeps Seniors Safe During COVID-19 Pandemic

Alayna Hansen | Faces of MePACS , MePACS News

Whether at the stroke of midnight or as the dawn breaks in the chilly Autumn skies, our reliable and efficient MePACS team are ready to answer every signal for help that comes through to our response centre, based in Australia.

Bonnie is a monitor in the 24/7 MePACS emergency response service during the COVID-19 pandemic.

Although she often works through the night, the praise she receives for her professionalism and patience makes all the difference to her day.

“Our clients are lovely. It’s always nice to hear the kind words they have to say about the MePACS 24/7 emergency response service in general and even particular monitors in the response team,” said Bonnie.

“They remember our names and say they are thankful to have such a friendly, cheerful voice come from their home alarm unit.”

Rest assured with MePACS

MePACS are an essential service providing comfort and support to seniors, people living with disabilities, chronic health conditions and those with compromised immune systems during the COVID-19 pandemic.

“I feel very lucky to have such an important role during this time, and be providing our clients with peace of mind.They know they can rely on MePACS to get them the help they need.”

People over 65 years of age are among the most vulnerable to COVID-19. While self-isolating at home to reduce the spread of the virus, the risk of a medical emergency is increased.

“Our response team answer a signal for help from a pendant press within two minutes,” said Bonnie.

“Our clients are so relieved to hear a voice at the other end, especially when we can assess the situation they need and call someone to help. They feel so reassured that we can quickly get a family member or emergency services on the way – particularly when it is a medical emergency in the middle of the night.”

Caring for senior welfare

On top of answering signals for help, Bonnie calls our clients who forget to press their daily call button before 11am.

MePACS can make 400+ calls a day, checking on the welfare of seniors in our community.

“When someone has a daily call button activated, all they have to do is press that button on their alarm unit between 6am and 11am in the morning.

It doesn’t matter if they’re an early bird or a late sleeper, just pressing the button lets us know they are up and about their day. It can be reassuring to know a reliable organisation such as MePACS is looking out for them.”

Bonnie says she enjoys hearing the positive response from clients when she checks to see if they need help while they are self-isolating.

“Every client I’ve spoken to is very grateful for our dedication to their safety. They enjoy having a quick chat with us, especially when we may be the only people they speak to for the whole day.”