NEW: MePACS Solo Watch

NEW: MePACS Solo Watch

MePACS Solo – The 24/7 Personal Alarm Service available on the Samsung Galaxy Watch

One stylish and discreet device for home and away, with the MePACS response service by trained professionals on hand 24/7.

With unbeatable peace of mind, the revolutionary MePACS Solo Watch is packed with features including falls detection that automatically sends alerts to MePACS, heart rate and steps monitoring and GPS technology. It is fully water-resistant and can even tell the time.

All this in one single device. Ideal for seniors and people with disabilities, the MePACS Solo Watch supports an independent and active lifestyle with the peace of mind that if you need help, guaranteed assistance is on hand.

Available in two colours and sizes:

42mm Rose Gold or Black:  $689 inc. GST + $59 a month for response fee

46mm Black: $725 inc. GST + $59 a month for response fee

Order Now – Call 1800 685 329

MePACS elderly personal alarm response centre

MePACS 24/7 Service via the SOS Watch

It’s the same guaranteed 24/7 service from the MePACS trained professionals.

You raise the alert and we’ll respond via the watch within 2 minutes. We will contact you via the watch to understand the situation and then organise the right help to you quickly.

The watch also includes a GPS locator so we know where to send help to you fast. We’ll also keep in contact with you until help arrives, giving you that reassurance.

Raising the Alert on the MePACS Solo Watch

You can raise the alert in 3 ways:

  • Double tap the ‘home’ key, on the lower right hand side of the watch
  • Press the ‘alert icon’ once, indicated by a red triangle on the watch face
  • Automatic fall detection
NEW: MePACS Solo Watch

Why should I buy the MePACS Solo?

The MePACS Solo comes in two versions: Rose Gold and Black

Both versions include:

  • Guaranteed 24/7 emergency response by trained professionals within 2 minutes
  • Fall Detection with automatic alerts sent to MePACS
  • Raise alerts with a simple tap of the watch face
  • Two way communication with MePACS via the Watch
  • Built-in GPS locator when alert is raised so we can get help to you quickly
  • Heart rate monitor and steps tracker to keep you active
  • Long battery life and quick charging
  • Uses an e-Sim, so no need to connect a smart phone
  • Water-resistant, so you can wear it in the bath, shower, spa or swimming pool
  • And it can even tell the time

Order Now – Call 1800 685 329

How does the SOS Watch work?


press personal alarm icon

Help is required

Tap the ‘alert icon’ on the watch once if help is required or if you’ve fallen. 

speak to operator icon

Alert sent to MePACS

We will speak to you via the watch within 2 minutes

chat icon

MePACS contact you via the watch

We’ll identify what help you need

phone call icon

We take action

We’ll call your contacts or 000

See how the MePACS Solo works

A stylish SOS watch that works both at home & away, connected to the MePACS 24/7 personal alarm service.

Your safety is our priority and you need to be able to raise the alerts correctly in the event of an accident or feeling unwell. Find a handy how-to guide here.

To use the MePACS Solo Watch you should be comfortable with and able to use touch screen technology, such as on a mobile phone. Make sure you practice raising an alert as soon as you receive the watch.

Our Partners

The MePACS Solo is powered by Vault, who are a leading provider of smart technologies that protect people and improve productivity and safety.

MePACS are pleased to work with Vault, Samsung and Telstra on this exciting new development in personal alarms.

vault mepacs SOS solo watch       samsung mepacs alarm sos solo watch   telstra mepacs samsung watch sos solo

Order Now – Call 1800 685 329

Frequently Asked Questions


Can someone else raise an alert on the MePACS Solo watch if I can’t?

Yes, anyone who you allow access to the watch will be able to double tap the ‘Home Key’ or tap the on screen ‘Alert Icon’ to raise an alert.

Is the MePACS Solo watch waterproof?

The MePACS Solo watch has been certified to 5ATM standards. This means that it is water resistant up to 50 metres in depth for a maximum of 10 minutes.

How long is the battery life on the MePACS Solo watch?

The MePACS Solo 42mm watch has a battery life of between 12 – 18 hours and the 46mm is 24+ hours, depending on usage. How many times you use the watch will affect your battery life and if you live in a low mobile phone reception area this will reduce the life of the battery as it’s working harder to find a signal. It takes around 3-4 hours to charge from flat and we recommend this is done when you are sitting down.

Can I still use the MePACS Solo watch in a low mobile coverage area?

The MePACS Solo will continue to function as a watch, and you can access all watch functionality. If there is no mobile reception area any alerts raised will be queued and regularly retried for 30 minutes with the alert status displaying on the screen.

How do I use the health app on the MePACS Solo?

If you have a MePACS Solo watch and want to know more about the health applications, we’ve got a handy how-to guide to help you learn how to get the most out of your new fitness companion.

You can download it here  Samsung Galaxy Watch Health App Instructions

What happens if a couple living together would like a MePACS Solo watch? 

We recommend that clients have a home alarm pendant each, and then they can share the MePACS Solo watch when they go out individually. Alternatively, they can purchase two watches and two monthly monitoring fees.

What’s the difference between the Apple Watch and MePACS Solo on the Samsung Galaxy Watch?

The MePACS Solo has been specifically designed for seniors and people with disabilities to keep it simple and easy to use with the features they will most benefit from.

The Apple Watch is packed full of features that may be a bit overwhelming and an SOS alert only sends a text message to pre-programmed family or friend when an alert is raised, who could be busy at that time and unable to respond in a timely manner.

With the MePACS Solo, alerts raised go directly through to trained operators who are guaranteed to respond within 2 minutes at any time of the day or night. This gives you the ultimate peace of mind that help is always on hand when you need it.

As we understand the situation and your medical history, we can pass all this information to 000 who will prioritise your call – this can make all the difference during an emergency situation.

Does the MePACS Solo have an alarm clock?

No. The MePACS Solo watch does not have the capabilities to set an alarm timer just yet.

Can you set a medication reminder on the MePACS Solo?

No. You cannot set a medication reminder on the MePACS Solo watch.

Can you find someone if they are lost via GPS on the MePACS Solo?

MePACS has the ability to determine the location of each MePACS Solo watch, and if in the event of an emergency or incident, will pass on this information to the most appropriate emergency services to attend and assist.

Family members are unable to connect directly to the MePACS Solo watch or have access to the GPS tracking, to ensure the privacy of the client remains.

Can you pair the MePACS Solo to a phone?

No. The MePACS Solo cannot be paired with a mobile phone. The MePACS Solo software has been adapted on the Samsung Galaxy watch to be a personal alarm first and foremost. The watch works completely by itself and includes its own e-SIM. Health metrics cannot be paired to a Galaxy Wearable app on a Samsung smart phone.

Is a mobile phone required to use the MePACS Solo?

No. The MePACS Solo watch has an e-SIM, which means it works by itself anywhere in Australia with Telstra mobile coverage.

Can I go to a retail store to purchase the MePACS Solo?

No. The MePACS Solo is exclusive to MePACS, but you can view and try on a Samsung Galaxy watch at JB Hi-Fi or Harvey Norman to see how it feels and if you would be comfortable using this technology. The MePACS Solo is a personal alarm watch with falls detection, a GPS locator and the ability to count your steps and heart rate.

MePACS will post the watch to you. If you decide that the watch isn’t for you within 14 days, you may return it as long as it is still in brand new condition.

Can you receive/make calls and text from the MePACS Solo?

No. The MePACS Solo is a personal alarm on the Samsung Galaxy watch. To keep the watch simple for our clients, you connect to our 24/7 emergency response team but cannot receive/make calls or text to family or friends.

Can the MePACS Solo be programmed to call my son or daughter?

No. MePACS has a dedicated emergency response team who are available 24/7, who will respond to a call for help within 2 minutes. MePACS then determine the most appropriate help required and call either emergency services or a family member, if appropriate, and stay in contact with the client until help arrives.

This gives the family peace of mind that their loved one will get the fastest response, guaranteed.

Can I change the clock on the MePACS Solo to 24-hour time?

No. All MePACS Solo watches are programmed before being sent out with 12-hour time.

What size is the wrist band of the MePACS Solo?

The 42mm watch come with a small band fitted which is 105mm long and a spare large band which is 130mm long.

The 46mm watch come with a Large band fitted which is 130mm long and a spare small band which is 105mm long.

Will the MePACS Solo fit on a small/large wrist?

Yes. The wrist band is adjustable for your comfort on the MePACS Solo, and the watch comes in two sizes – 42mm and 46mm. If you would prefer a different wrist band than the one provided, you may find one to suit at your local Telstra, JB Hi-Fi or Harvey Norman.

Does the MePACS Solo fasten with a clasp or hook and eye?

The MePACS Solo watch fastens with a hook and eye. If you have issues with dexterity, then our other personal alarm products may be more suitable for you.

How high does the MePACS Solo sit on my wrist?

The MePACS Solo can sit comfortably where you would normally wear a watch, a few centimetres from your wrist.

Is it easy to send a signal for help on the MePACS Solo by accident?

There are two ways to tap the MePACS Solo to send for help – one tap on the ‘alert icon’ on the watch face and a double tap on the Power/Home key of the watch, located on the lower right hand side.

You have to tap the watch with the pad of your finger, or you have triggered the fall detection technology which gives you a time frame to confirm you are okay and cancel.

What does the MePACS Solo charger look like and how is it put on charge?

The charger for the MePACS Solo is a magnetic docking station. To charge the watch, simple place the back of the watch against the front of the docking station and it will connect and hold the watch in place.

Can I get MePACS Solo software put on my smart watch I already have?

No. The MePACS Solo is exclusive to MePACS and cannot be programmed onto an existing smart watch.