MePACS Solo Connect: The next generation personal alarm watch

MePACS Solo Connect monitored personal alarm watch

Arriving December 2023!


Introducing the new Solo Connect – A Monitored Personal Alarm on the Samsung Galaxy Watch6.

Using innovative technology, the Solo Connect smart watch seamlessly integrates safety and style, allowing users to quickly connect to the MePACS 24/7 emergency response centre with a single tap.


  • MePACS rapid emergency response technology
  • 2-way voice communication through the watch
  • Falls detection*
  • GPS location
  • 3-in-1 BioActive sensor with real-time ECG tracking to measure your heart rate and rhythm for any irregularities **
  • Track your fitness and wellbeing with a steps counter and calories monitor **
  • Body composition sensor **
  • Sleep tracker **
  • Water resistant (IP68 rated)
  • Premium sapphire crystal display with improved scratch resistance
  • Faster charging time
  • Connected to the 4G mobile network***

With the Solo Connect watch scheduled to arrive in December, we are no longer stocking the Solo Watch G3.

We invite you to register your interest and be amongst the first to experience the new Solo Connect.
No commitment or deposit is required, and we will keep you updated with your delivery date.

Register Your Interest call us 1800 685 329

*   Some falls may not activate the watch, for example: if you brace yourself, if the fall is broken by an object or if you slump or roll to the floor.
**  MePACS do not monitor the Samsung Health App features.
*** The Solo Connect uses the Telstra 4G mobile network. It requires a strong mobile signal to work effectively.


Solo Connect specifications

MePACS Solo Connect personal alarm watch_40mm cream gold MePACS Solo Connect personal alarm watch_40mm Graphite MePACS Solo Connect personal alarm watch_44mm Graphite

Solo Connect Small: Cream Gold


38.8 w x 40.4 h x 9.0 d


Watch band:
20mm Sport band
Sweat-resistant fluoroelastomer material

Aluminium, Sapphire glass

Solo Connect Small: Graphite


38.8 w x 40.4 h x 9.0 d


Watch band:
20mm Sport band
Sweat-resistant fluoroelastomer material

Aluminium, Sapphire glass

Solo Connect Large: Graphite


42.8 w x 44.4 h x  9.0 d


Watch band:
20mm Sport band
Sweat-resistant fluoroelastomer material

Aluminium, Sapphire glass

MePACS Solo Connect personal alarm watch 40mm Pink gold

Who is the Solo Connect Watch for?

The Solo Connect is an advanced personal alarm smart watch that is designed to support people who truly value their independence, active lifestyle and, above all, safety. It is ideal for people who are comfortable with touchscreen technology and don’t have dexterity limitations or vision impairment.

Built on the Samsung Galaxy Watch6, it is a stylish and discreet accessory that combines the peace of mind of a monitored personal alarm with the look, functionality and safety features of a premium smart watch. The Solo Connect works on the Telstra 4G network, which means you can use anywhere in Australia where there’s good mobile phone coverage.

Calling for help on the Solo Connect is very easy – simply press the red icon on the watch face to quickly connect to the MePACS emergency response centre where our professional response team is ready to help around-the-clock.

Register Your Interest

MePACS Solo Connect monitored personal alarm watch



MePACS Solo Connect Watch

Small size: 40 mm (1.57 inches)
Colour: Graphite or Cream Gold
Watch:  $795 incl. GST

Large size: 44 mm (1.73 inches)
Colour: Graphite only
Watch:  $825 incl. GST

+ Monthly fee:  $59 incl. GST (per month) for SIM and access to the MePACS response team

Please note:
You may be eligible for government funding through a Home Care Package or NDIS funding. To discuss your options, please call our Sales team on 1800 685 329.

How does the Solo Watch work?


Solo watch monitored alarm process

MePACS 24/7 Response centre

24/7 Monitoring Service

The Solo Watch is connected to the MePACS 24/7 response centre, which means every call will be answered within 2 minutes, day or night, by a monitor trained in emergency response.

To raise an alert, simply tap the icon on the watch face. One of our monitors will talk to you via the watch, assess your emergency and swiftly organise the appropriate help.

Unlike non-monitored “auto-dial” personal alarms, at MePACS we are able to share relevant information with emergency services, who can then prioritise your call appropriately and get to you quickly.

Knowing that you have a team of trained professionals always ready to respond in an emergency can be incredibly reassuring. It means that no matter where you are, you can feel confident that help is always just a screen tap away.

Frequently Asked Questions

How does the fall detection work?

The Solo connect uses smart sensors to identify a sudden fall or drop in height, and automatically send an alert to the MePACS emergency response centre.

While the sensors are designed to detect sudden changes in altitude, speed or orientation, they may not detect a fall if it was a gradual slump or roll into the floor, or if the fall was braced by an object, such as a chair.

That’s why we recommend that if you’ve experienced a fall tap the alert icon to manually send an alert. 

Can someone else raise an alert on the MePACS Solo watch if I can’t?

Yes, anyone who you allow access to the watch will be able to tap the on the icon to raise an emergency alert.

Is the Solo Connect watch waterproof?

The Solo Connect watch has a waterproof rating of IP68 and has been certified to 5ATM standards. This means that it is water resistant up to 50 metres deep for a maximum of 10 minutes.

How long will the battery last?

The Solo Connect watch has a battery life of between 10-12 hours depending on usage and mobile phone reception. How many times you use the watch will affect your battery life and if you live in a low mobile phone reception area this will reduce the life of the battery as it’s working harder to find a signal.

It takes around 3 hours to charge the watch from flat to full.

Will the Solo Connect work in a low mobile coverage area?

The Solo Connect will continue to function as a watch, and you’ll be able to access the apps. However, in areas with low or no mobile reception you will not be able to raise an alert for help.

If you live further than 1km from a Telatrs mobile tower we highly recommend that you add a MePACS Home alarm system to ensure your safety at home 

Can a couple living together get a Solo Connect watch? 

We recommend couple get a home alarm with a pendant each, and a shared Solo Connect watch that they can use when outside the home.

You can purchase two watches, however, this comes with two monthly monitoring fees.

What’s the difference between the Apple Watch and the Solo Connect?

The Solo Connect watch has been specifically designed for seniors and people living with disability to keep it simple and easy to use, with just the features they will most benefit from.

The Apple watch is packed full of features that may be a bit overwhelming for someone not familiar with the latest tech or smart devices. The SOS alert on an Apple watch only sends a text message to pre-programmed family or friend when an alert is raised, who could be busy at that time and unable to respond or act.

With the MePACS Solo, alerts raised go directly to trained operators who are guaranteed to respond at any time of the day or night. This gives you the ultimate peace of mind that help is always on hand when you need it.

We assess the situation and can see your medical history: this is information that we can then pass to Triple Zero to enable them to prioritise your call – which makes all the difference during an emergency situation.

Can I wear the Solo connect watch if I have a pacemaker?

MePACS products comply with the Australian Standards in relation to Electromagnetic Compatibility (EMC) for devices such as pacemakers.

Can you set medication reminders?

No, Solo Connect does not have a medication reminder feature.

Can you find someone if they are lost via GPS on the MePACS Solo?

MePACS has the ability to determine the location of each MePACS Solo watch, and if in the event of an emergency or incident, will pass on this information to the most appropriate emergency services to attend and assist.

Family members are unable to connect directly to the MePACS Solo watch or have access to the GPS tracking, to ensure the privacy of the client remains.

Can you pair the MePACS Solo to a phone?

No. The MePACS Solo cannot be paired with a mobile phone. The MePACS Solo software has been adapted on the watch to be a personal alarm first and foremost. The watch works completely by itself and includes its own e-SIM.

Is a mobile phone required to use the MePACS Solo?

No. The MePACS Solo watch has an e-SIM, which means it works by itself in Australia where there is sufficient Telstra mobile coverage.

Can I go to a retail store to purchase the MePACS Solo?

No. The MePACS Solo is exclusive to MePACS.

The MePACS Solo is a personal alarm watch with falls detection, a GPS locator and the ability to count your steps and heart rate.

MePACS will post the watch to you. If you decide that the watch isn’t for you within 14 days, you may return it as long as it is still in brand-new condition.

Can you receive/make calls and text from the MePACS Solo?

No. The MePACS Solo is a personal alarm watch. To keep the watch simple for our clients, you connect to our 24/7 emergency response team but cannot receive/make calls or text to family or friends.

Can the MePACS Solo be programmed to call my son or daughter?

No. MePACS has a dedicated emergency response team who are available 24/7, who will respond to a call for help within 2 minutes. MePACS then determine the most appropriate help required and call either emergency services or a family member, if appropriate, and stay in contact with the client until help arrives.

This gives the family peace of mind that their loved one will get the fastest response, guaranteed.

Can I change the clock on the MePACS Solo to 24-hour time?

No. All MePACS Solo watches are programmed before being sent out with 12-hour time.

Will the MePACS Solo fit on a small/large wrist?

Yes. The wrist band is adjustable for your comfort on the MePACS Solo, but if you would prefer a different wrist band than the one provided, you may find one to suit online or at your local Telstra, JB Hi-Fi or Harvey Norman.

What material is the band of the MePACS Solo made from?

The Solo Connect features a smooth yet strong band made of sweat-resistant and comfortable fluoroelastomer material with an added air pocket for flexibility.

Does the MePACS Solo fasten with a clasp or hook and eye?

The MePACS Solo watch fastens with a hook and eye. If you have issues with dexterity, then our other personal alarm products, such as our new mobile alarm, may be more suitable for you.

How high does the MePACS Solo sit on my wrist?

The MePACS Solo can sit comfortably where you may normally wear a watch, a few centimetres from your wrist.

Is it easy to send a signal for help on the MePACS Solo by accident?

To send an alert for help – simply tap on the ‘alert icon’ on the watch face.

What does the MePACS Solo charger look like and how is it put on charge?

The charger for the MePACS Solo is a magnetic docking station. To charge the watch, simple place the back of the watch against the front of the docking station and it will connect and hold the watch in place.

Can I get MePACS Solo software put on my smartwatch I already have?

No. The MePACS Solo is exclusive to MePACS and cannot be programmed onto an existing smartwatch.

What Our Clients Say

“Thanks to MePACS, we’ve all got great peace of mind.”

Val is 77 years young and certainly appreciates the MePACS service. She knows she is safe and secure with her MePACS Solo Watch, at home and away.

“MePACS are there 24/7 – if you have a medical emergency, you never have to wait long and someone is there within seconds.”

Click here for Val’s story