NEW: MePACS Solo Watch

NEW: MePACS Solo Watch

MePACS Solo – The 24/7 Personal Alarm Service available on the Samsung Galaxy Watch


A stylish SOS personal alarm watch that works both at home & away, connected to the MePACS 24/7 personal alarm service. 

The MePACS Solo Watch is packed with features, including two-way communication, GPS technology, falls detection** and a steps tracker. It is also water-resistant (IP68 rated) and can even tell the time. 

It works off the Telstra mobile network and requires a strong mobile signal to work effectively. 

All this in one single device. Ideal for seniors and people with disabilities, the MePACS Solo Watch supports an independent and active lifestyle with the peace of mind that if you need help, guaranteed assistance is on hand. 

Order Now call 1800 685 329


Why should I buy the MePACS Solo Watch?


  • Guaranteed 24/7 emergency response by trained professionals
  • Emergency response within two minutes
  • Two-way voice communication with MePACS
  • Fall Detection feature for your safety**
  • Raise alerts with one simple tap of the alert icon on the watch face or double press the button on the side
  • 4G technology and built-in GPS locator so when an alert is raised we can get help to you quickly
  • Heart rate monitor and steps tracker* to keep you active
  • Fully water resistant so you can wear it in the bath, shower, spa or swimming pool
  • And it can even tell the time

If you live in a good Telstra mobile coverage area, this could be a great personal alarm option.

*MePACS do not monitor the Samsung Health Features
**It’s important to note that not all falls will activate the watch. It may not be activated automatically if someone braces themselves, the fall is broken by a chair or object, and if they slump or roll to the floor. If able, the watch should be activated manually by tapping the alert icon or double pressing the ‘Alert Key’. You can read more into how falls detection works here.
NEW: MePACS Solo Watch

How much does it cost?


The MePACS Solo comes in two sizes and colours:

41mm Rose Gold – $795          OR          45mm Black – $829

Plus the monthly monitoring fee of $59. All prices include GST.

Who Are We

MePACS 24/7 Service via the SOS Watch


The human touch of MePACS ensures you are guaranteed a fast response at any time of the day or night.

Once you raise the alert by tapping the alert icon on the watch face, or pressing the ‘home key’ twice (lower button on the right hand side), we will contact you via the watch within two minutes to assess the situation and then organise the right help to you quickly.

Unlike autodialler alarms, we are able to share the emergency information with 000 who can then prioritise the call to the client.

The MePACS team is available 24/7, 365 days a year – this gives peace of mind to both you and your family, knowing that a reliable and trusted organisation is here to help.

Why should Safety Alarm Watches be in Home Care Packages for seniors in South East Melbourne?

Our personal alarm service offers:


  • Guaranteed 24/7 Fast Response by trained professionals
  • Follow up contact to ensure help has arrived
  • Home, Mobile and Watch alarms
  • No NBN or Internet connection required
  • No lock-in contract
  • Key lock safes available
  • High levels of client satisfaction

Terms & Conditions: The MePACS Solo watch relies on a strong Telstra Mobile Phone signal. In areas where there is low or no mobile reception, the watch will not work.

How does the SOS Watch work?

press personal alarm icon

Help is required

Tap the alert icon on the watch face if help is required or if you’ve fallen

speak to operator icon

Alert sent to MePACS

We will speak to you via the watch within 2 minutes

chat icon

We contact you via the watch

Our team of trained professionals will identify what help you need

phone call icon

We take action

We’ll call your contacts or 000

What Our Clients Say

“Thanks to MePACS, we’ve all got great peace of mind.”

Val is 77 years young and certainly appreciates the MePACS service. She knows she is safe and secure with her MePACS Solo Watch, at home and away.

“MePACS are there 24/7 – if you have a medical emergency, you never have to wait long and someone is there within seconds.”

Click here for Val’s story

Frequently Asked Questions

These questions are to assist MePACS Solo clients with their personal alarm watch.

Do all falls activate the falls detection feature?

It’s important to note that not all falls will activate the watch. It may not be activated automatically if someone braces themselves, the fall is broken by a chair or object, and if they slump or roll to the floor. If able, the watch should be activated manually by tapping the alert icon or double pressing the ‘Alert Key’. 

Can someone else raise an alert on the MePACS Solo watch if I can’t?

Yes, anyone who you allow access to the watch will be able to double press the ‘Home Key’ or tap the on screen ‘Alert Icon’ to raise an alert.

Is the MePACS Solo watch waterproof?

The MePACS Solo watch has been certified to 5ATM standards. This means that it is water resistant up to 50 metres in depth for a maximum of 10 minutes.

How long is the battery life on the MePACS Solo watch?

The MePACS Solo watch has a battery life of between 10-12 hours depending on usage and mobile phone reception. How many times you use the watch will affect your battery life and if you live in a low mobile phone reception area this will reduce the life of the battery as it’s working harder to find a signal. It takes around 3-4 hours to charge from flat, and we recommend this is done when you are sitting down.

Can I still use the MePACS Solo watch in a low mobile coverage area?

The MePACS Solo will continue to function as a watch, and you can access all watch functionality. However if you have no or low mobile reception in your home you will not be able to raise an alert for help.  And if this is the case, we will not be able to sell you the watch on its own or you can choose to purchase the MePACS Home alarm too 

How do I use the health app on the MePACS Solo?

If you have a MePACS Solo watch and want to know more about the health applications, we’ve got a handy how-to guide to help you learn how to get the most out of your new fitness companion.

You can view it here.

What happens if a couple living together may like a MePACS Solo watch? 

We recommend that clients have a home alarm pendant each, and then they can share the MePACS Solo watch when they go out individually. Alternatively, they can purchase two watches and two monthly monitoring fees.

What’s the difference between the Apple Watch and MePACS Solo?

The MePACS Solo has been specifically designed for seniors and people with disabilities to keep it simple and easy to use with the features they will most benefit from.

The Apple Watch is packed full of features that may be a bit overwhelming and an SOS alert only sends a text message to pre-programmed family or friend when an alert is raised, who could be busy at that time and unable to respond in a timely manner.

With the MePACS Solo, alerts raised go directly through to trained operators who are guaranteed to respond at any time of the day or night. This gives you the ultimate peace of mind that help is always on hand when you need it.

As we understand the situation and your medical history, we can pass all this information to 000 who will prioritise your call – this can make all the difference during an emergency situation.

Does the MePACS Solo have an alarm clock?

No. The MePACS Solo watch does not have the capabilities to set an alarm timer just yet.

Can you set a medication reminder on the MePACS Solo?

No. You cannot set a medication reminder on the MePACS Solo watch.

Can you find someone if they are lost via GPS on the MePACS Solo?

MePACS has the ability to determine the location of each MePACS Solo watch, and if in the event of an emergency or incident, will pass on this information to the most appropriate emergency services to attend and assist.

Family members are unable to connect directly to the MePACS Solo watch or have access to the GPS tracking, to ensure the privacy of the client remains.

Can you pair the MePACS Solo to a phone?

No. The MePACS Solo cannot be paired with a mobile phone. The MePACS Solo software has been adapted on the watch to be a personal alarm first and foremost. The watch works completely by itself and includes its own e-SIM.

Is a mobile phone required to use the MePACS Solo?

No. The MePACS Solo watch has an e-SIM, which means it works by itself in Australia where there is sufficient Telstra mobile coverage.

Can I go to a retail store to purchase the MePACS Solo?

No. The MePACS Solo is exclusive to MePACS.

The MePACS Solo is a personal alarm watch with falls detection, a GPS locator and the ability to count your steps and heart rate.

MePACS will post the watch to you. If you decide that the watch isn’t for you within 14 days, you may return it as long as it is still in brand-new condition.

Can you receive/make calls and text from the MePACS Solo?

No. The MePACS Solo is a personal alarm watch. To keep the watch simple for our clients, you connect to our 24/7 emergency response team but cannot receive/make calls or text to family or friends.

Can the MePACS Solo be programmed to call my son or daughter?

No. MePACS has a dedicated emergency response team who are available 24/7, who will respond to a call for help within 2 minutes. MePACS then determine the most appropriate help required and call either emergency services or a family member, if appropriate, and stay in contact with the client until help arrives.

This gives the family peace of mind that their loved one will get the fastest response, guaranteed.

Can I change the clock on the MePACS Solo to 24-hour time?

No. All MePACS Solo watches are programmed before being sent out with 12-hour time.

Will the MePACS Solo fit on a small/large wrist?

Yes. The wrist band is adjustable for your comfort on the MePACS Solo, but if you would prefer a different wrist band than the one provided, you may find one to suit at your local Telstra, JB Hi-Fi or Harvey Norman.

Does the MePACS Solo fasten with a clasp or hook and eye?

The MePACS Solo watch fastens with a hook and eye. If you have issues with dexterity, then our other personal alarm products may be more suitable for you.

How high does the MePACS Solo sit on my wrist?

The MePACS Solo can sit comfortably where you may normally wear a watch, a few centimetres from your wrist.

Is it easy to send a signal for help on the MePACS Solo by accident?

There are two ways to tap the MePACS Solo to send for help – one tap on the ‘alert icon’ on the watch face and a double press on the Power/Home key of the watch, located on the lower right-hand side.

What does the MePACS Solo charger look like and how is it put on charge?

The charger for the MePACS Solo is a magnetic docking station. To charge the watch, simple place the back of the watch against the front of the docking station and it will connect and hold the watch in place.

Can I get MePACS Solo software put on my smartwatch I already have?

No. The MePACS Solo is exclusive to MePACS and cannot be programmed onto an existing smartwatch.