Staying safe
never looked so good
Options & pricing
How does the Solo Connect work?
Why the Solo Connect is a smart choice
Get help faster with
falls detection
No fall detection device is foolproof, and slower movements, like a gradual slump or a fall cushioned by an object, may not trigger the motion sensors.
Take better care with wellness apps
Solo Connect
funding options
Hear from our clients
They have my medical details on file, so I know they can tell emergency services on my behalf – that’s very reassuring.
I have the confidence to go anywhere with MePACS watching out for me. It does make me feel very safe, especially when I am out. Since receiving the Solo, I’ve been for more walks around my neighbourhood, and I know I’m covered if I have a fall.
I wanted a personal alarm that I could take out shopping with me, or to see my friends, and I would have it just in case anything happened. It’s another way for me to feel more secure while I do the things that I enjoy.
It’s a life changer, knowing that someone is there for me. It’s easy to use. You just press the red icon on the screen, you hear a few beeps, and then an operator from MePACS talks to you through the watch.
Solo Connect FAQs
No. The Solo watch does not currently have a geofencing function.
Thinking about Solo Connect? Here what to consider:
You’ll need a mobile phone
This is to ensure we have an alternative way to contact you in an emergency.
Touchscreen use
The Solo Connect has a touchscreen to raise an alert, so you’ll need to be comfortable using devices like a smartphone or tablet.
Daily charging
The watch battery lasts around 10–12 hours and needs to be charged every day (takes 3–4 hours).
While charging, the watch can't be worn, so you'll need to plan for this time.
Can you raise an alert?
Consider any limitations that might make pressing the alert difficult, such as medical conditions, limited dexterity, or vision/hearing impairments.
The Solo watch cannot store medical information. Instead, MePACS keeps you medical history and other relevant health data on your file, which is stored securely to protect your privacy.
In an emergency, we will provide all the relevant information to emergency services so that they can tailor and prioritise their response accordingly.
The wristband on the Solo watch is adjustable, so you can find a fit that's comfortable for you.
If you prefer a different wristband, you can purchase compatible wristbands at many retailers, including Telstra, JB Hi-Fi or Harvey Norman. The wristband must be compatible with the correct Samsung Galaxy Watch.
In areas with poor or no mobile reception, the Solo watch won’t be able to send an alert or connect to the MePACS emergency response centre. It will still function normally as a watch.
If you live more than 1km from a Telstra mobile tower, we strongly recommend adding the MePACS Home Alarm to ensure you remain safe at home.
The Solo watch is a dedicated personal alarm device and can only connect to the MePACS emergency response team. It cannot be used to make or receive phone calls and text messages.
The Solo watch is exclusive to MePACS and cannot be purchased at a retail store. It can only be purchased directly through MePACS.
To purchase a Solo Connect watch, please call us on 1800 685 329.
The Solo watch works on its own and does not need a mobile phone to operate.
However, as part of our duty of care, MePACS requires all Solo watch clients to have a mobile phone. This ensures we have a backup way to contact you in an emergency.
No. The Solo watch does not have a medication reminder function.
All MePACS products comply with the Australian Standards in relation to Electromagnetic Compatibility (EMC) for devices such as pacemakers.
If you have concerns, please speak to your GP or health specialist.
The Solo watch, Apple Watch and Samsung Galaxy Watch share some features — like fall detection, GPS, two‑way voice communication and health apps. But they’re designed for very different purposes.
Apple and Samsung watches are smartwatches first — made for apps, fitness tracking, messaging and entertainment. In an emergency, they can alert your nominated contacts, but this means your safety relies on family or friends being available and knowing how to respond. Some models can call 000, but you still need to be able to speak for help to be sent.
The Solo Connect watch is a dedicated medical alert device — designed purely for emergencies. Its only focus is giving you fast, reliable access to help when you need it most.
In an emergency, the Solo Watch quickly connects you to the MePACS 24/7 emergency response team, where trained operators are ready to assist. If an ambulance is required, MePACS provides paramedics with your important medical information — including medications, allergies and health conditions — so they can prioritise and tailor their care. We also notify your nominated contacts and stay in touch with you until help arrives.
In short:
Apple Watch = lifestyle smartwatch with optional emergency features.
Solo Watch = specialised medical alert device designed purely for fast, reliable help when it matters most.
Yes. You can use a shared Solo watch when you’re away from home.
However, we strongly recommend adding a Home Alarm with two pendants to ensure you stay safe while at home.
The Solo watch has a battery life of around 10–12 hours, depending on how it’s used and the strength of mobile reception. It takes approximately 3–4 hours to fully charge from flat.
Several factors can reduce battery life, including:
- Low mobile reception (the watch uses more power searching for a signal)
- Using the health apps
- Exposure to very hot or very cold temperatures
Yes. The Solo Connect watch is water‑resistant with an IP68 rating. It can be worn in the bath, shower, or pool, and can be used in up to 1.5 metres of water for up to 30 minutes.
We strongly recommend wearing the watch in the shower, as it’s an area where falls are more likely. Water droplets may occasionally trigger the watch by accident, but we don’t mind — it lets us know you’re safe.
