Staying safe
never looked so good
Options & pricing
How does the Solo Connect work?
Why the Solo Connect is a smart choice
Get help faster with
falls detection
No fall detection device is foolproof, and slower movements, like a gradual slump or a fall cushioned by an object, may not trigger the motion sensors.
Take better care with wellness apps
Solo Connect
funding options
Hear from our clients
They have my medical details on file, so I know they can tell emergency services on my behalf and that’s very reassuring.
I have the confidence to go anywhere with MePACS watching out for me. It does make me feel very safe, especially when I am out. Since receiving the Solo, I’ve been for more walks around my neighbourhood, and I know I’m covered if I have a fall.
I wanted a personal alarm that I could take out shopping with me, or to see my friends, and I would have it just in case anything happened. It’s another way for me to feel more secure while I do the things that I enjoy.
It’s a life changer, knowing that someone is there for me.
It’s easy to use. You just press the red icon on the screen, you hear a few beeps, and then an operator from MePACS talks to you through the watch.
Solo Connect FAQs
No. The Solo watch does not currently have a geofencing function.
The Solo watch cannot store medical information. Instead, MePACS keeps you medical history and other relevant health data on your file, which is stored securely to protect your privacy.
In an emergency, we will provide all the relevant information to emergency services so that they can tailor and prioritise their response accordingly.
The wristband on the Solo watch is adjustable, so you can find a fit that's comfortable for you.
If you prefer a different wristband, you can purchase compatible wristbands at many retailers, including Telstra, JB Hi-Fi or Harvey Norman. The wristband must be compatible with the correct Samsung Galaxy Watch.
The Solo watch is a dedicated personal alarm device and can only connect to the MePACS emergency response team. It cannot be used to make or receive phone calls and text messages.
The Solo watch is exclusive to MePACS and cannot be purchased at a retail store. It can only be purchased directly through MePACS.
To purchase a Solo Connect watch, please call us on 1800 685 329.
The Solo watch works on its own and does not need a mobile phone to operate.
However, as part of our duty of care, MePACS requires all Solo watch clients to have a mobile phone. This ensures we have a backup way to contact you in an emergency.
No. The Solo watch does not have a medication reminder function.
All MePACS products comply with the Australian Standards in relation to Electromagnetic Compatibility (EMC) for devices such as pacemakers.
If you have concerns, please speak to your GP or health specialist.
The Solo Watch can be returned for a refund within 14 days of activation. To be eligible, the device must be returned in its original condition, with all original packaging and accessories included.
Once your Solo Watch is activated, we recommend testing it around your home and in the places you visit most often to ensure there is reliable mobile network coverage and that the device works as expected.
The Solo Connect Watch, Apple Watch and Samsung Galaxy Watch share some features, including fall detection, GPS and two-way voice communication. However, they are designed for different purposes.
Apple and Samsung watches are primarily smartwatches, designed for communication, apps and everyday convenience. While they offer some emergency features, these generally rely on notifying nominated contacts or calling Triple Zero.
The Solo Connect Watch is a dedicated personal alarm, designed specifically for fast access help during an emergency. At the press of a button, it connects you directly to the MePACS 24/7 emergency response team, where trained operators assess the situation and arrange the right assistance.
If emergency services are required, MePACS can provide responders with important information such as your medical conditions, allergies and medications, so they can prioritise and tailor their care. We also notify your nominated contacts and stay in contact with you until help arrives.
In short:
Apple Watch or Samsung Galaxy Watch: Smartwatch with emergency features.
Solo Connect Watch: Dedicated personal alarm with reliable 24/7 monitored emergency response.
The Solo watch has a battery life of around 10–12 hours, depending on how it’s used and the strength of mobile reception. It takes approximately 3–4 hours to fully charge from flat.
Several factors can reduce battery life, including:
- Low mobile reception (the watch uses more power searching for a signal)
- Using the health apps
- Exposure to very hot or very cold temperatures
The MePACS Solo Connect personal alarm watch is a dedicated personal alarm device, so does not have all the functinality of a smartwatch.
It cannot connect to a mobile phone to send or receive personal messages, calls or emails; and it is not an entertainment device. The Solo Connect is exclusively designed for direct two-way communication with the MePACS emergency response team.
Yes. The Solo Connect watch is water‑resistant with an IP68 rating. It can be worn in the bath, shower, or pool, and can be used in up to 1.5 metres of water for up to 30 minutes.
We strongly recommend wearing the watch in the shower, as it’s an area where falls are more likely. Water droplets may occasionally trigger the watch by accident, but we don’t mind — it lets us know you’re safe.
