MePACS offers a 6-week return period from the date of dispatch on our Mobile Alarm subject to the policy terms outlined below.
For the Solo Watch, please note the returns period is 14-days from delivery.
The Home alarm remains the property of MePACS (except when funded by PASA) and must be returned to MePACS within 7 days if the service is cancelled. If you do not return the Home Equipment within seven days, you become liable immediately for our costs in replacing that Equipment to the value of $350.
Change of Mind Returns
If you are not completely satisfied with your purchase, please email email@example.com as soon as possible within the returns window (per above) so we can resolve any concerns and advise next steps.
All products must be returned in their original condition, including packaging.
Approved returns are to be sent to:
Reply Paid 52
Frankston Vic 3199
We recommend using Registered Post for returns as the client bears any risk of lost, theft or damaged goods during transit.
This refund policy does not apply to devices that are not in original condition, including but not limited to:
- if the device shows wear and tear
- if the device is damaged after delivery
- if any attempt has been made to alter the device
- if it has been dropped, submerged or broken
- if the original packaging or accessories are not included in original condition
If you return the Mobile Alarm (within 6 weeks) or Solo Watch Alarm (within 14 days) in its original condition per above, we will refund the purchase amount less any delivery costs.
Returns due to Insufficient Coverage
It is ultimately the user’s responsibility to test their alarm during the returns window and identify any mobile network coverage or signal issues.
Prior to processing an application, our standard practice is to check Telstra or Optus network coverage at the client’s primary address (supplied by the customer) where the alarm will be used.
If necessary, we will ask the client if they are aware of any issues with signal strength at their residence on mobile devices connected to the Telstra or Optus networks.
We cannot guarantee (similar to any seller of a mobile device) that the alarm will have adequate signal in all locations that the client frequents. As a 4G device, it will work wherever there is 4G coverage.
If after testing, the client believes there is a weak signal, they are required to contact us via phone or email before the returns period expires so we can investigate. Should we find the alarm coverage is inadequate and we cannot provide an alternate solution or network provider, we will refund the purchase price once the device is returned.
Guarantees under Australian consumer law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable consequential costs. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.