Our client Helen lived in New Zealand but she visits Australia several times a year to spend time with her daughter Elle and her family. For each of her many visits, Elle would organise a MePACS personal alarm for Helen to help keep her safe and secure.

"It was so simple to organise the MePACS service for mum. She had been a client for years and we would just call up their lovely team and let them know how long mum would be staying each time," said Elle.

"With no lock-in contract, we never had to worry about paying for a service she wouldn't use when she went back home to New Zealand."

Helen, who had experienced falls and subsequent fractures, trusted MePACS to be her personal alarm service in Australia. While she had used similar services in New Zealand, she chose MePACS for her peace of mind here.

"As mum got older, she was a little unsteady on her feet and sometimes had issues with her balance," shared Elle. "I wanted to make sure that help was available whenever she needed it, and it is wonderful that the MePACS response team are guaranteed to answer within two minutes."

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Elle also wanted her mum to have peace of mind and feel at ease in her home, especially when she was alone.

"My husband and I work full-time, and our children go to school, so there were certainly times where mum had to entertain herself for the day. She didn't mind that, because she liked to read, bake and craft, but I worried about a medical emergency happening when I was not there."

"If mum were to have a medical emergency when home alone, she would not have been able to use our phone or know what numbers to call. She would panic and get very upset in that situation."

Elle says that Helen felt great reassurance having a MePACS alarm and knew what to do if she had a fall, was in pain or felt extremely unwell.

"Mum was familiar with her MePACS alarm - it was easy for her to use, and she always remembered where it was on her person. It made her feel safer and more comfortable in our house, which was what she deserved."

Elle's family were so relieved to know MePACS was looking out for her mum.

"I absolutely recommend others with elderly parents to organise a personal alarm for them, especially with a monitored service. Mum and I knew we can rely on MePACS together."

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A MePACS alarm is a great safety solution for seniors, people living with disabilities or people at risk of falls. For more information call us on 1800 685 329 or Join Now