Peace of mind begins at home
Inclusions & pricing
For regional areas please
contact us for a quote.
How does Home Alarm work?
Press the button
Talk to us
We take action
Why the Home Alarm is an
easy choice
Home Alarm
funding options
Daily Call check-in service
Accessories & options
Hear from our clients
The MePACS staff are lovely, they answer quickly, and I have confidence in the service – I feel that I can rely on them to get me emergency help should I need it.
MePACS saved my life actually. I wouldn’t be here if it wasn’t for MePACS because nobody would have come to check on me. It’s an excellent service.
I was looking for professional, caring and reliable support and I chose MePACS because the service met my exceptionally high standard requirements.
It doesn’t matter what age you are, MePACS is a lifesaver. If you’ve got a medical condition, disability or you’re prone to falls, it is essential to have a personal alarm for your safety.
I am so impressed with the MePACS service. I always have my Home Alarm around my neck, and I wear it in the shower too. When I go out, then I switch it for the MePACS Mobile Alarm and I can even take that on holiday with me.
MePACS has restored my confidence to go out by myself. If you’re a senior who lives alone like me, I would certainly recommend a MePACS alarm. It is essential for us.
MePACS is excellent. The most important thing to me is that I feel secure with it – I’m not a nuisance to anyone around the place, I just push a little button and MePACS will answer in what feels like no time.
“MePACS has got, without a doubt, the politest and nicest people. They never seem to be busy, even though you know they are, they’re terrific. I’d give up all my other possessions before I gave up my MePACS alarm.
I feel safe and supported to keep living independently with MePACS. They give me peace of mind because I know I can rely on them to answer when I press the pendant for help. The response team are there 24/7, and they have my medical details on file so they’re aware of what emergency assistance I may require.
Home Alarm FAQs
To avoid the pendant chain being a choking hazard, it is designed to break easily. If the chain on your pendant has broken, MePACS will provide you with a new chain free of charge.
Please contact our Technical Support team on 1800 451 300 to request a new chain.
If you have been sent a high-gain antenna for your alarm, please follow these instructions:
1. Unscrew the existing aerial to remove it.
2. Screw the new antenna into the same location on the base unit.
3. Test the signal strength by holding the antenna against the window where you intend to place the base unit and pressing the green Cancel button on the base unit.
4. If a number 3 or more appears, this is a strong signal. Remove the red plastic strip from the base of the antenna and secure it to the window.
If you have any questions, please contact our Technical Support team on 1800 451 300.
1. Place the pendant on a table or flat surface.
2. Carefully wedge a butter knife or a small flathead screwdriver between the pendant and the casing. This will lever the pendant out of the casing.
3. Place the pendant into the wristband casing and press down until it clicks into place.
To transfer the pendant from the wristband to the neck chain, use the same process as above.
If you have any questions, please contact the MePACS Technical Support team on 1800 451 300.
The battery in your pendant should last two to three years. Because the pendant is waterproof, the battery cannot be replaced.
If the battery runs low, MePACS will receive a low battery signal and send you a replacement pendant.
Once you receive your new pendant, please test it by pressing the blue button for three seconds. You should see a small red light on the pendant and hear beeping.
MePACS will respond and talk to you through the base unit. Let us know that you are testing your new pendant.
Please contact our Technical Support team on 1800 451 300. We will organise a replacement pendant to be sent to you. Please note, there is a small charge to cover our hardware and shipping costs.
Once you receive your replacement pendant, please test it by pressing the blue button for three seconds. You should see a small red light on the pendant and hear beeping.
MePACS will respond and talk to you through the base unit. Let us know that you are testing your new pendant.
If you find your lost pendant, please contact Technical Support on 1800 451 300 to arrange for it to be returned.
