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Supporting our NDIS Community with Independence – Home & Away

24/7 Personal Response Alarm System

A MePACS personal alarm is ideal for people living with disabilities or chronic health conditions who want to feel independent and safe wherever you are. We have trained professionals available 24/7 to respond to your alert if you need help – guaranteed within 2 minutes. Allowing you to get the most out of life with peace of mind.

You can choose from a home or mobile alarm to give you the confidence to get out and about knowing that help is available should you need it, at home or away.

MePACS is an approved NDIS provider. If you are eligible for funding, you can purchase your alarm via the National Disability Insurance Scheme.

How It Works

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Press the button

Simply press the button on your pendant to call for help

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Receive help

We will speak to you via the base unit within 2 minutes.

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We work out what you need

We’ll identify what help you need.

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We take action

We’ll call your contact or emergency service

friendly staff mepacs australia elderly alarm

Friendly and Efficient Staff

The human touch of MePACS ensures you are guaranteed a fast response at any time of the day or night.

Once you have pressed your button, our friendly team will respond within two minutes, assess the situation and organise the most appropriate help for you.

Unlike autodialler alarms, we are able to share the emergency information with 000 who can then prioritise the call to the client. 

MePACS is available 24/7, 365 days a year – this gives peace of mind to both you and your family, knowing that a reliable and trusted organisation is here to help.

Our personal alarm service offers:

  • Guaranteed 24/7 Fast Response
  • Consistent contact until until help has arrived
  • Home and Mobile alarms
  • No NBN connection required
  • No lock-in contract
  • Key lock safes available
  • High levels of client satisfaction
  • NDIS approved Provider

NDIS Online Application Form

If you are an NDIS participant, carer, support coordinator or plan manager, you can place an order for the MePACS service through an online form.

Please fill in all applicable and required fields and one of our team members will respond shortly.

Apply for MePACS

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How Much Does it Cost?

Home Response Service

Great for use around the home and garden.

The Home Alarm comes with:

  • A waterproof wrist or neck pendant
  • Home base unit with two-way communication
  • Quick and simple one-touch activation
  • No additional phone charges
  • Monthly pendant testing

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mepacs home and mobile unit

Home & Mobile Response Service

Ideal for wearing to the shops, visiting friends, on a short walk or even on holiday in Australia.

The Mobile Alarm is only available to purchase with the MePACS Home Alarm.

The MePACS Mobile Alarms come with:

  • GPS location technology
  • Splash proof design – can be worn on a rainy day
  • No additional phone charges
  • Mobile charging base unit
  • Belt clip and lanyard

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Additional Details

One-off Installation Costs

  • Professional Installation – $140
  • Self Installation – $29 for one alarm / $39 for two alarms

If you have been approved for NDIS funding please call us for NDIS specific pricing. When requesting funding via the NDIS for a Personal Alarm you need to allocate the correct amount under: 

MePACS Provider Number – 79282935

Provider Name on NDIS website – Peninsula Health (MePACS is owned by Peninsula Health)

Click here for Category details

Click here for other Peninsula Health NDIS Services


Sandy NDIS Personal Alarm Mepacs

Our Clients

“When I returned home I felt reassured that if I had any future falls I would receive help quickly

Sandy is 55 years of age and uses her NDIS funding to help live independently in her own home in Melbourne. She has a Pacemaker as well as muscular dystrophy, so her mobility is limited and she’s prone to falls.

Sandy had to use her MePACS alarm in an emergency situation a few months ago. “I was experiencing severe pain in my neck and back and was also having trouble breathing. The MePACS response operator answered my call within a minute, I was so reassured to know an ambulance was on its way.

When I returned home I felt reassured that if I had any future falls I would receive help quickly. I was so relieved to hear the MePACS response monitors voice, he stayed on the phone to me until the ambulance arrived – he was wonderful!

Click here to read Sandy’s full testimonial.


Our Clients

“I now feel safer that I have MePACS”

Theresa is wheelchair bound and had quite a nasty fall earlier last year, this was when she decided she needed more support, as she no longer felt safe living alone in her home.

“When I fell on the floor earlier last year, I was concerned that if I hadn’t had my phone with me I wouldn’t have been able to ring for help.” Said Theresa.

“This incident encouraged me get additional support in case I was to fall over again and prompted me to take up the MePACS service. I need the assistance of someone I could rely on anytime day or at night”.

“I now feel safer in my home thanks to MePACS. I feel reassured that if I have a fall again I have the MePACS alarm around my neck which I can press and I will get help right away”.

Click here to read Theresa’s full testimonial.