
Find out how a duress alarm system can help improve lone worker safety
What is a Duress Alarm?
MePACS offer a 24/7 fast response duress alarm service, which is ideal for lone workers and people who work in the community, at night or are isolated. It’s a fully monitored service responded to by trained professionals, so you can be assured that when assistance is required, we get the right help to your team quickly.
In the event of an accident, violence, assault, fire or medical emergency for you or a client once the alarm is pressed we’ll contact you within 2 minutes to find out what help you need and call either a manager, security team or emergency service.
Up to 95% of healthcare workers have experienced assault at work

Who benefits from a Duress Alarm?
Work related violence can happen in any industry but predominantly occurs in the health and community sectors, aged care, social and real estate. Employers have a duty of care to protect and keep their teams safe.
- We work with you to support your OHS policies
- 80% of clients with a MePACS duress alarm feel safer at work.
- Over 90% of MePACS Duress clients say they feel more supported by their organisation by offering them a duress alarm
- A Duress Alarm System can increase staff retention, morale, reduce stress and sick leave

You’re safer at work with the MePACS Duress Service
MePACS – your 24/7 Duress Alarm Service for lone workers, with guaranteed response by trained professionals
The MePACS team are available anytime of the day or night to respond to your alert. We guarantee to respond within 2 minutes so you have the ultimate peace of mind knowing help is always on hand when you need it. We keep in contact with you during a duress situation until we know help has arrived.
All conversations via the duress alarms are recorded and are available upon request to be used for police or legal situations.
We are based in Australia and all data is held within Australia, so you can be reassured all information is secure.
MePACS are backed by an Australian public health service so we care about your safety and welfare.
Choose from two Duress Devices that connect to the MePACS Emergency Response Service:
MePACS Mobile
A simple duress alarm that can be worn around your neck or clipped to your pants
- Raise alert with quick and simple one button activation
- Two-way voice communication with MePACS via the alarm
- Devices can be shared by a team
- GPS locator – so we can get help to you quickly
- Splash proof
- Lightweight – Alarm Dimensions: 65mm (h) x 40mm (w) x 20mm (d) and 58gms

MePACS Solo for Duress
Available on the Samsung Galaxy Watch. With contact tracing, GPS and 24/7 duress it’s an intuitive and powerful alarm wearable, designed to keep your teams connected and safe.
- Raise alerts with a simple tap of the watch
- Built-in GPS locator when alert is raised so we can get help quickly
- Geo Fencing ideal for contact tracing
- Visitation check-in via the watch with alerts sent to MePACS for failed check in
- Heart rate monitor and steps tracker
- Two-way communication with MePACS via the watch
- Fall detection with automatic alerts sent to MePACS
- Robust and water-resistant
- Individual or group messaging
- Connected to an intuitive platform to provide analytics and reporting

Our Clients
Join our clients using the MePACS Duress Alarm to keep their teams safer.
Over 50% of Melbourne’s Public Hospitals are using the MePACS Duress Alarm, as well as other industries such as GPs, councils, real estate and employment services.
In the event of an accident, violent incident, assault, fire or emergency, you can press your MePACS alarm and know that someone will respond within 2 minutes to find out what help you need. We will then call either a manager, security team or 000.
A duress alarm system allows a lone worker to feel confident to get on with their job. Should they need emergency assistance, they just need to press the button on their personal alarm. Some duress safety alarms are connected to internal escalation systems whereas some others are connected to a response service like MePACS.
The personal safety of staff members should be one of the highest priorities for employers. All employees have a right to feel valued, supported and secure whist at work. Companies failing to provide adequate safety measures for their team can in turn have severe consequences. This can range from low staff morale to increased sick leave, mental health issues and staff turnover. Lone workers need to feel supported and this will result in a higher level of productivity.
95% of staff with a MePACS Duress Alarm feel more positive towards their employer by offering this alarm to them.
Unlike autodialler alarms and the Apple Watch, where a text message is sent to a manager or colleague when an alert is raised, the difference with the MePACS service is that we have trained operators available anytime of the day or night who guarantee to respond to your alert with 2 minutes, giving you the ultimate peace of mind that help is always on hand. We can have two-way communication with you and pass all information to 000 who will prioritise your call – if you need help quickly, this can make all the difference.