Duress Alarms - MePACS

Find out how a duress alarm system can help improve lone worker safety

What is a Duress Alarm?

MePACS offer a 24/7 fast response duress alarm service, which is ideal for lone workers and people who work in the community, at night or are isolated. It’s a fully monitored service responded to by trained professionals, so you can be assured that when assistance is required, we get the right help to your team quickly.

In the event of an accident, violence, assault, fire or medical emergency for you or a client once the alarm is pressed we’ll contact you within 2 minutes to find out what help you need and call either a manager, security team or emergency service.

Up to 95% of healthcare workers have experienced assault at work

Senior woman greeting female care worker making home visit

Who benefits from a Duress Alarm?

Work related violence can happen in any industry but predominantly occurs in the health and community sectors, aged care, social and real estate. Employers have a duty of care to protect and keep their teams safe.

We work with you to support your OHS policies
80% of clients with a MePACS duress alarm feel safer at work.
Over 90% of MePACS Duress clients say they feel more supported by their organisation by offering them a duress alarm
A Duress Alarm System can increase staff retention, morale, reduce stress and sick leave

friendly staff mepacs australia elderly alarm

You’re safer at work with the MePACS Duress Service

MePACS – your 24/7 Duress Alarm Service for lone workers, with guaranteed response by trained professionals

The MePACS team are available anytime of the day or night to respond to your alert. We guarantee to respond within 2 minutes so you have the ultimate peace of mind knowing help is always on hand when you need it. We keep in contact with you during a duress situation until we know help has arrived.

All conversations via the duress alarms are recorded and are available upon request to be used for police or legal situations.

We are based in Australia and all data is held within Australia, so you can be reassured all information is secure.

MePACS are backed by an Australian public health service so we care about your safety and welfare.

Choose from two Duress Devices that connect to the MePACS Emergency Response Service:

MePACS Mobile

A simple duress alarm that can be worn around your neck or clipped to your pants

Raise alert with quick and simple one button activation
Two-way voice communication with MePACS via the alarm
Devices can be shared by a team
GPS locator – so we can get help to you quickly
Splash proof
Lightweight – Alarm Dimensions: 65mm (h) x 40mm (w) x 20mm (d) and 58gms

MePACS Solo for Duress – Coming soon!

Available on the Samsung Galaxy Smart Watch. It’s an intuitive and powerful duress alarm wearable, designed to keep your lone workers connected and safe.

Raise alerts with a simple tap of the watch
Built-in GPS locator when alert is raised so we can get help quickly
Visitation check-in and check-outs via the watch with alerts sent to MePACS for failed check in
Heart rate monitor and steps tracker
Two-way communication with MePACS via the watch
Fall detection with automatic alerts sent to MePACS
Robust and water-resistant with long battery life
Connected to an intuitive platform to provide analytics and reporting

MePACS Duress Devices

See how the MePACS Duress Alarm works

The MePACS Duress Safety Alarm is ideal for mobile and lone workers as well as people working out in the community.

Simple to use
One button activation
Two-way voice communication with our response centre
GPS Tracking so we can get help to you fast
Easy to charge

MePACS Duress Devices

See how the MePACS Solo works

The MePACS Solo is an intuitive, powerful and wearable duress alarm designed to keep your lone workers connected and safe.

Simple to use – raise alerts with a simple tap of the watch
Visitation check-in and check-outs
Two-way voice communication with our response centre
Heart rate monitor and steps tracker
Built-in GPS locator when alert raised so we can get help to you quickly
Robust and water-resistant with long battery life
Connected to an intuitive platform to provide analytics and reporting

How does a MePACS Duress Alarm work?

Press the button

Wear the alarm at all times and press the button to call for help if under duress

Receive help

We’ll speak to you via the alarm unit within 2 minutes

MePACS assess the situation

We’ll identify what help you need

We take action

We call your Manager, security team or emergency services

Our Duress Alarm Clients

“Having pressed my MePACS alarm, it gave me reassurance to know that I could come back into work the next day.” – Sarah from Clinical Labs

Sarah works alone as a Pathology Collector at Clinical Labs.

Sarah recalls when she needed the assistance of the MePACS response centre, when a patient became agitated and it quickly became an emergency situation.

“Don’t hesitate to press that MePACS button…At the end of the day you want to go home to your family.”

Click here to read Sarah’s Story

Our Duress Alarm Clients

“I feel safer at work now”

Matthew from Peninsula Health is a senior clinician that works out in the community. He often feels vulnerable visiting patients alone and feels the Duress alarm gives him the peace of mind that if an incident did occur, he can get help quickly.

The benefit of the Duress alarm over the mobile phone is that it is quick and easy, with no need to unlock your phone or find your contacts – it’s just the press of one button.

“The MePACS alarm gives me such peace of mind. I feel confident that I can go to work and come home safe to my family,” said Mat.

Our Duress Alarm Clients

“Reliable, professional and effective. I would definitely recommend MePACS to others working out in the community.“

We use MePACS for staff working in the community with young offenders. We also compared various companies and MePACS came out well on top. The initial contact with the MePACS team was clear and efficient and the delivery of the alarms was fast.

We have found the monitoring service provided by MePACS to be diligent and professional. Our team all agrees that the MePACS system is more responsive and consistent than the previous alarm system we had in place. We are also pleased to able to purchase other resources with the considerable saving made by choosing MePACS.

We cannot fault the MePACS alarm service and are very happy to recommend the service to others working out in the community.

Graeme Parish (Youth Services Manager) SalvoCare Northern Victoria

Our Duress Alarm Clients

We chose MePACS to provide us with a solution for duress alarms as they have been working within the personal safety alarm space for quite some time and have worked with other Health Services providing a tried and tested model.

We use the MePACS Duress Alarms for staff who work within community settings, and also for staff working with a range of clientele within our service centres.

The alarms are easy to use, and we like that they can be used as a shared alarm within a team as our programs required this flexibility.

The provision of alarms throughout Northern Health has made our staff feel safer working within the community and the responses from the MePACS response centre have been great.

MePACS are available when we need them; they continue to assist with any queries we have, and attend to issues and alarm queries with a very quick response time.

Melissa Houston – Northern Health.

Our Clients

Join our clients using the MePACS Duress Alarm to keep their teams safer.

Over 50% of Melbourne’s Public Hospitals are using the MePACS Duress Alarm, as well as other industries such as GPs, councils, real estate and employment services.

How does a Duress Alarm system work?

In the event of an accident, violent incident, assault, fire or emergency, you can press your MePACS alarm and know that someone will respond within 2 minutes to find out what help you need. We will then call either a manager, security team or 000.

What does a Duress Alarm do?

A duress alarm system allows a lone worker to feel confident to get on with their job. Should they need emergency assistance, they just need to press the button on their personal alarm. Some duress safety alarms are connected to internal escalation systems whereas some others are connected to a response service like MePACS.

Consequences of not having a Duress Alarm system?

The personal safety of staff members should be one of the highest priorities for employers. All employees have a right to feel valued, supported and secure whist at work. Companies failing to provide adequate safety measures for their team can in turn have severe consequences. This can range from low staff morale to increased sick leave, mental health issues and staff turnover. Lone workers need to feel supported and this will result in a higher level of productivity.

95% of staff with a MePACS Duress Alarm feel more positive towards their employer by offering this alarm to them.

What’s the difference between the Apple Watch and MePACS Solo on the Samsung Galaxy Watch?

Unlike autodialler alarms and the Apple Watch, where a text message is sent to a manager or colleague when an alert is raised, the difference with the MePACS service is that we have trained operators available anytime of the day or night who guarantee to respond to your alert with 2 minutes, giving you the ultimate peace of mind that help is always on hand. We can have two-way communication with you and pass all information to 000 who will prioritise your call – if you need help quickly, this can make all the difference.