Duress Alarms

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Find out how a duress alarm system can help improve lone worker safety

What is a Duress Alarm?

MePACS offer a 24/7 fast response duress alarm service, which is ideal for lone workers and people who work in the community, at night or are isolated. It’s a fully monitored service responded to by trained professionals, so you can be assured that when assistance is required, we get the right help to your team quickly.

In the event of an accident, violence, assault, fire or medical emergency for you or a client once the alarm is pressed we’ll contact you within 2 minutes to find out what help you need and call either a manager, security team or emergency service.

Up to 95% of healthcare workers have experienced assault at work

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Who benefits from a Duress Alarm?

Work related violence can happen in any industry but predominantly occurs in the health and community sectors, aged care, social and real estate. Employers have a duty of care to protect and keep their teams safe.

  • We work with you to support your OHS policies
  • 80% of clients with a MePACS duress alarm feel safer at work.
  • Over 90% of MePACS Duress clients say they feel more supported by their organisation by offering them a duress alarm
  • A Duress Alarm System can increase staff retention, morale, reduce stress and sick leave
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You’re safer at work with the MePACS Duress Service

MePACS – your 24/7 Duress Alarm Service for lone workers, with guaranteed response by trained professionals

The MePACS team are available anytime of the day or night to respond to your alert. We will respond within 2 minutes, so you have the ultimate peace of mind knowing help is always on hand when you need it. We keep in contact with you during a duress situation until we know help has arrived.

All conversations via the duress alarms are recorded and are available upon request to be used for police or legal situations.

We are based in Australia and all data is held within Australia, so you can be reassured all information is secure.

MePACS are backed by an Australian public health service so we care about your safety and welfare.

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MePACS Mobile Duress Alarm

Duress alarm that can be worn around your neck or clipped to your pants

  • Quick one button activation
  • 24/7 Emergency Response by Trained Professionals
  • 4G Alarm with GPS
  • Fall detection with automatic alerts sent to MePACS
  • Two-way voice communication with MePACS via the alarm
  • Devices can be shared by a team
  • Splash proof
  • Lightweight  – Alarm Dimensions: 65mm (h) x 40mm (w) x 20mm (d) and 58gms

MePACS 4G Duress Alarms

See how the MePACS Duress Alarm works

The MePACS Duress Safety Alarm is ideal for mobile and lone workers as well as people working out in the community.

  • Simple to use
  • One button activation
  • Two-way voice communication with our response centre
  • GPS Tracking so we can get help to you fast
  • Easy to charge

How does a MePACS Duress Alarm work?

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Press the button

Wear the alarm at all times and press the duress button to call for help if under duress

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Receive help

We’ll speak to you via the alarm unit within 2 minutes

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MePACS assess the situation

We’ll identify what help you need

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We take action

We call your Manager, security team or emergency services

What our clients say

“MePACS gave me reassurance to know that I could come back into work the next day.” – Sarah from Clinical Labs

Sarah works alone as a Pathology Collector at Clinical Labs. When a patient became agitated one day and it quickly became an emergency situation, she knew she could rely on MePACS to help.

Read more of Sarah’s story here

What our clients say

“The MePACS alarm gives me such peace of mind. I feel confident that I can go to work and come home safe to my family.” – Matthew, Peninsula Health

Matthew is a senior clinician that works out in the community. 

He often feels vulnerable visiting patients alone and feels the Duress alarm gives him the peace of mind that if an incident did occur, he can get help quickly. 

Read more of Matthew’s review here

What our clients say

“Reliable, professional and effective. I would definitely recommend MePACS to others working out in the community.” – Graeme Parish (Youth Services Manager) SalvoCare Northern Victoria

 The initial contact with the MePACS team was clear and efficient and the delivery of the alarms was fast.

We have found the monitoring service provided by MePACS to be diligent and professional. Our team all agrees that the MePACS system is more responsive and consistent than the previous alarm system we had in place. 

Read more of Graeme’s review here

 

What our clients say

“MePACS alarms are easy to use, and we like that they can be shared within a team as our programs require this flexibility.” – Melissa Houston, Northern Health.

We use the MePACS Duress Alarms for staff who work within community settings, and also for staff working with a range of clientele within our service centres.

MePACS is available when we need them; they continue to assist with any queries we have, and attend to issues and alarm queries with a very quick response time.

Read more of Melissa’s review here

 

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Our Clients

Join our clients using the MePACS Duress Alarm to keep their teams safer.

Over 50% of Melbourne’s Public Hospitals are using the MePACS Duress Alarm, as well as other industries such as GPs, councils, real estate and employment services. 

How does a Duress Alarm system work?

In the event of an accident, violent incident, assault, fire or emergency, you can press your MePACS alarm and know that someone will respond within 2 minutes to find out what help you need. We will then call either a manager, security team or 000.

What is MePACS Duress Alarm Warranty Policy & Process

MePACS Duress Personal Alarm – Warranty Policy and Process

Policy

The MePACS Duress alarm offers a 12 month warranty on all equipment supplied that is faulty.

If a fault is reported, the Organisation must return the equipment to MePACS using the free post address.

We will, within 3 working days of receiving the faulty equipment, diagnose, repair or replace the equipment to good working order and mail the repaired or replacement equipment back to The Organisation by express post free of charge. If no fault can be found or the issue is due to user error there may be a charge.

The Organisation shall use the equipment in the manner for which it was intended, and in compliance with all applicable laws and regulations.

When damage is caused to the goods by, the elements, failure or fluctuation of electric power, unauthorised use of the equipment, willful abuse or negligent, MePACS obligation to repair or replace equipment free of charge is not included.

Process for reporting a fault

  1. Check the trouble shooting section on the website and or welcome book
  2. Call 1800 572 177 to report the fault
  3. Complete Returns Form and include with the returned equipment
  4. Send the equipment back to PO BOX 52, Frankston, 3199 (Allow 5 – 7 working days, depending on where you are located)
  5. We will diagnose the issue, repair or replace equipment within 3 working days
  6. MePACS will then post the repaired or replaced equipment back to you by express post. (Allow 3 – 4 working days)

Please allow 14 working days from postage of equipment to return.

What does a Duress Alarm do?

A duress alarm system allows a lone worker to feel confident to get on with their job. Should they need emergency assistance, they just need to press the button on their personal alarm. Some duress safety alarms are connected to internal escalation systems whereas some others are connected to a response service like MePACS.

Consequences of not having a Duress Alarm system?

The personal safety of staff members should be one of the highest priorities for employers. All employees have a right to feel valued, supported and secure whist at work. Companies failing to provide adequate safety measures for their team can in turn have severe consequences. This can range from low staff morale to increased sick leave, mental health issues and staff turnover. Lone workers need to feel supported and this will result in a higher level of productivity.

95% of staff with a MePACS Duress Alarm feel more positive towards their employer by offering this alarm to them.