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Find out how a duress alarm system can help improve lone worker safety
What is a Duress Alarm?
MePACS offer a 24/7 fast response duress alarm service, which is ideal for lone workers and people who work in the community, at night or are isolated. It’s a fully monitored service responded to by trained professionals, so you can be assured that when assistance is required, we get the right help to your team quickly.
In the event of an accident, violence, assault, fire or medical emergency for you or a client once the alarm is pressed we’ll contact you within 2 minutes to find out what help you need and call either a manager, security team or emergency service.
Up to 95% of healthcare workers have experienced assault at work
Download BrochureDownload Product Brochure
Duress Alarms for Lone Workers
Download our brochure now to see the full range of duress services.
By submitting this form, you are consenting to be contacted by MePACS about your interest in a personal alarm. This information will not be shared with any third parties. Privacy Policy
Who benefits from a Duress Alarm?
Work related violence can happen in any industry but predominantly occurs in the health and community sectors, aged care, social and real estate. Employers have a duty of care to protect and keep their teams safe.
- We work with you to support your OHS policies
- 80% of clients with a MePACS duress alarm feel safer at work.
- Over 90% of MePACS Duress clients say they feel more supported by their organisation by offering them a duress alarm
- A Duress Alarm System can increase staff retention, morale, reduce stress and sick leave
You’re safer at work with the MePACS Duress Service
MePACS – your 24/7 Duress Alarm Service for lone workers, with guaranteed response by trained professionals
The MePACS response service is available anytime of the day or night to respond to your alert. We will respond within 2 minutes, so you have the ultimate peace of mind knowing help is always on hand when you need it. Our team of trained professionals will keep in contact with you during a duress situation until we know help has arrived.
All conversations via the duress alarms are recorded and available upon request to be used for police or legal situations.
We are based in Australia and all data is held within Australia, so you can be reassured all information is secure.
MePACS is also backed by an Australian public health service, so we care about your safety and welfare.
MePACS Mobile Duress Alarm
Duress alarm that can be worn around your neck or clipped to your pants
- Quick one-button activation
- 24/7 Emergency Response by Trained Professionals
- 4G Alarm with GPS technology
- Fall detection with automatic alerts sent to MePACS
- Two-way voice communication with MePACS via the alarm
- Devices can be shared by a team
- Splash proof
- Lightweight – Alarm Dimensions: 65 mm (h) x 40 mm (w) x 20 mm (d) and 58 gms
Accessories
All prices include GST. For more information, call 1800 685 329.
Car Charger $57
Charge the MePACS Duress Alarm on the go.
Multi-Charger $270
Charge up to 4 MePACS Duress Alarms at once.
Base Station $57
Extra charger for MePACS Duress Alarm.
Belt Clip $1.50
Clip the MePACS Duress Alarm to a loop on your belt or pants.
How does a MePACS Duress Alarm work?
Press the button
Wear the alarm at all times and press the duress button to call for help if under duress
Receive help
We’ll speak to you via the alarm unit within 2 minutes
MePACS assess the situation
We’ll identify what help you need
We take action
MePACS can call your Manager, security team or 000
Northern Health
“MePACS Duress Alarms have made our staff feel safer working within the community.”
SalvoCare
"I would definitely recommend MePACS to others working out in the community."
Clinical Labs
"MePACS gave me reassurance to know that I could come back into work the next day."
Peninsula Health
“I feel safer at work, now that I have a MePACS Duress Alarm."
Our Clients
Join our clients using the MePACS Duress Alarm to keep their teams safer.
Over 50% of Melbourne’s Public Hospitals are using the MePACS Duress Alarm, as well as other industries such as general practitioners, councils, real estate and employment services.
In the event of an accident, violent incident, assault, fire or emergency, you can press your MePACS alarm and know that someone will respond within 2 minutes to find out what help you need. Our trained response team will then call either a manager, security team or 000.
MePACS Duress Personal Alarm – Warranty Policy and Process
Policy
The MePACS Duress alarm offers a 12-month warranty on all equipment supplied that is faulty.
If a fault is reported, the Organisation must return the equipment to MePACS using the free post address.
We will, within 3 working days of receiving the faulty equipment, diagnose, repair or replace the equipment to good working order and mail the repaired or replacement equipment back to The Organisation by express post free of charge. If no fault can be found or the issue is due to user error there may be a charge.
The Organisation shall use the equipment in the manner for which it was intended, and in compliance with all applicable laws and regulations.
When damage is caused to the goods by, the elements, failure or fluctuation of electric power, unauthorised use of the equipment, wilful abuse or negligent, MePACS obligation to repair or replace equipment free of charge is not included.
Process for reporting a fault
- Check the troubleshooting section on the website and or welcome book
- Call 1800 572 177 to report the fault
- Complete Returns Form and include with the returned equipment
- Send the equipment back to PO BOX 52, Frankston, 3199 (Allow 5 – 7 working days, depending on where you are located)
- We will diagnose the issue, repair or replace equipment within 3 working days
- MePACS will then post the repaired or replaced equipment back to you by express post. (Allow 3 – 4 working days)
Please allow 14 working days from postage of equipment to return.
A duress alarm system allows a lone worker to feel confident to get on with their job. Should they need emergency assistance, they just need to press the button on their personal alarm. Some duress safety alarms are connected to internal escalation systems whereas some others are connected to a response service like MePACS.
The personal safety of staff members should be one of the highest priorities for employers. All employees have a right to feel valued, supported and secure whist at work. Companies failing to provide adequate safety measures for their team can in turn have severe consequences. This can range from low staff morale to increased sick leave, mental health issues and staff turnover. Lone workers need to feel supported and this will result in a higher level of productivity.