
Prior to install you must:
1. Submit application for your client via the website www.mepacs.com.au/hcp or call 1800 685 329.
You will receive an email confirmation within 1-2 business days that your client has been set up.
2. Take the MePACS Alarm to client’s home to install.
Ensure only the Case/Manager/HCP carries out the installation. Do not give to the client/family member to install.
*IMPORTANT*
After completing the above steps, call MePACS on 1800 572 177 (from a mobile phone or cordless landline) advising of the client details and alarm unit number, which can be found on the bottom of the unit beginning with ‘M…’

Advising the client
After installation, you need to advise the client:
- How to operate alarm & pendants
- That they need to do a pendant test every month. Write the test day (i.e. 18th) on the card inside the front cover of their Welcome Pack. This card is designed to be put on the fridge or in a wallet as a reminder.
- How to carry out the pendants testing each month.
- What the pendants range is.
- If signed up to Daily Calls – Ask the customer to press the red button between 6am-11am each day.
To download and print the Self-Installation guide for Home Care Providers click on the button below: