02 Jan 20

Medical Alarms: All You Need To Know

MePACS Team | MePACS Products & Services

What is a medical alarm?

A personal medical alarm is a compact device worn around the neck or wrist that a user can call for help if they experience a fall or feel ill. Medical alarms allows the user to live independently in their own home and give them peace of mind knowing that if help is required, it is available 24/7.

A medical alarm system can give a sense of safety and security to senior Australians, people living on their own, those with chronic health conditions, disabilities or recovering from surgery. It also provides reassurance for their family and loved ones to know that if emergency assistance is needed, help is available fast. There are also mobile medical alarms to wear when the user leaves the home.

MePACS offer both home & mobile medical alarms, responded to by a team of trained professionals based in Australia. We can guarantee a response to a signal for help 24/7.


How do medical alarms work?

A medical alarm is a device that should be worn on you at all times. When the help button is pressed, it alerts a response centre or family member that help is needed.

A medical alarm allows the client to call for help quickly which can be the difference between life and death. Most medical personal alarms can be worn around the neck or around the wrist like a watch.

The pendant/watch has a help button on it that can be linked to a 24/7 response centre like MePACS who will then speak to you through the base unit or the two-way mobile medical alarm device. Your MePACS medical alarm is also fully waterproof so you can wear it in the bath or shower, where a lot of falls occur.

How does a medical alarm work with a 24/7 response centre?

wearing a medical alarm outsideIf a user falls, feels unwell, or has any sort of emergency, they simply press the button on their medical alarm pendant worn around their neck or wrist. An alert is then sent to a contact or a connected response service via a mobile network.

When a response centre receives an alert, they will contact the client to assess what type of help is needed. The operator can speak to the client through two-way communication – this is a crucial feature for clients when they are unable to get to the phone.

With the home-based medical alarm, MePACS can hear and talk to the client through the base unit and if we can’t hear them, we will still call a nominated contact for come and check on the client. The mobile alarm works anywhere there is mobile phone coverage in Australia.


What is the best medical alarm?

We are not saying we are the best medical alarms in the market, but MePACS have over 40,000 customers nation-wide who trust us to keep them safe in their home and out and about.

We also have over 300 customer reviews with an average 5 star rating, which speaks for itself.

MePACS is proud to be one of the industry leaders and we pride ourselves on our caring, friendly and professional approach. Our response staff are well-trained professionals who provide the real human touch when communicating with our clients.


How does a medical alarm cost?

The MePACS medical alarm service starts from a little more than a $1 a day. For less than two cups of coffee a week, you have peace of mind knowing that if you need emergency help, assistance is only one press of a button away.


MePACS Home Medical Response Service – for the home and garden

Price – $39 a month inc. GST + Installation

The MePACS Home Alarm comes with:
• A quick activation with one press of a button
• Wrist or neck pendant
• Home base unit with two-way communication
• Waterproof pendants
• No additional phone charges
• Monthly pendant testing for your safety

Home & Mobile Medical Alarm

A MePACS mobile medical  alarm is ideal for those who like to get out and about. Whether you shop for groceries, visit friends and family, go for a walk in their local community or even on holiday in Australia, taking a MePACS mobile medical alarm with you gives you the peace of mind that help is at hand, with a response from the MePACS monitoring team only 2 minutes away.

Price – $51 a month + $385 one-off fee for mobile alarm inc. GST + Installation

The MePACS mobile alarm comes in a package with the MePACS home alarm.

The MePACS Mobile Alarm comes with:

  • Two-way communication, so you can tell us what has happened
  • GPS tracking
  • Splash-proof pendant
  • Mobile charging base unit
  • Belt clip and lanyard

For more information on the features of both the home and mobile medical alarms visit this page.

You can also purchase additional accessories for your MePACS alarm, to view these features visit this page.

MePACS Mobile Medical Alarm


Installation of the MePACS medical alarm:

  • Professional installation is also available in Victoria, New South Wales and Queensland around metropolitan areas for an additional fee of $140 inc. GST – for locations, please contact our team on 1800 685 329. Regional areas may cost more based on the location and a quote can be provided.
  • Self-installation is relatively simple and can be done by either yourself, a friend or family member for $29 for one or $39 for two alarms.


How do I get a medical alarm?

You can purchase a MePACS medical alarm by calling our sales team on 1800 685 329 or Join Now