Sarah is a Pathology Collector at Clinical Labs and works alone at a local clinic. She treats many members of the general public and dealing with their anxieties surrounding needles can often place her in a very vulnerable situation.
She has no other support other than that of her MePACS lone worker duress alarm.
Sarah recalls a particular emergency situation, when a patient she sees on a regular basis became agitated.
“I was concerned for the other patients in the room,” she said.
“When I pressed my MePACS alarm, it de-escalated the situation and the patient ran out of the building, then I locked the door to keep ourselves safe.”
“Having pressed my MePACS alarm, it gave me reassurance to know that I could come back into work the next day.”
Sarah is thankful that MePACS were able to help her with a quick response and professional service.
“If I could give my colleagues any advice, it would be that the MePACS alarm has to be the first thing you put on when you walk into the office each day and don’t hesitate to press that MePACS button,” she said.
“At the end of the day, you want to go home to your family.”