20 Jun 22

“I feel confident with my MePACS Home Alarm.” – Esther

MePACS Team | Client , Testimonials

With a life-long love of literature, our client Esther certainly enjoys settling in her favourite armchair with a good book – one of many in her collection that spans from autobiographies to classic novels and everything in between.

Esther worked in accounting for over 60 years. Now, she lives independently in her own home in Victoria and appreciates how dedicated MePACS is to senior health and safety.


Joining MePACS for safety and security at home

“I was recovering in rehabilitation after a back operation and the counselor was not happy for me to come home as I live alone. She suggested to my son that I get a MePACS personal alarm as I value my independence greatly.”

For Esther, the “problem was solved to everyone’s satisfaction” and she is thankful for the peace of mind that MePACS provides, going about her day with little worry.

“I know the degree of safety I experience by the knowledge that help is available at one press of the pendant. To hear someone asking if I need help within minutes is very reassuring, and I feel confident with my MePACS personal alarm even when my son is away,” said Esther.

“It’s so wonderful that they are quick to respond and at all hours of the night or day too. I know we elderly who live alone feel most vulnerable in the middle of the night, and that has been confirmed by both men and women in conversation.”


Personalised care and response

Many seniors value the safety and security of the MePACS service as we care deeply about their welfare and have a real person on the end of the line rather than an automated voice.

“I certainly recommend a MePACS personal alarm to other seniors who live alone like myself, because it is lovely to feel as if someone is looking out for me 24/7.

MePACS have also given me such helpful advice. I was concerned after experiencing a fall as to how paramedics would gain entry to my house, and I was recommended to have a key lock installed outside. Now any medical attention can be received quite efficiently.”

Our team of hardworking and reliant response monitors work around the clock to ensure anyone like Esther can rest assured that help is always available, no matter what time of the day or night.

“The calls and any contact always considerate and polite. Even the monthly pendant test is always answered promptly and pleasantly,” said Esther.

In fact, I have to confess that on the odd occasion when I’ve had early medical appointments and neglected to press my daily call button, my son has been contacted and he often says how rewarding it is for him to know that the system is exemplary for both of us.”


Happy Hobbies

Esther now spends her leisure time giving back to her family, friends and local community with her generosity, creative talents and a green thumb.

“I love to garden and endeavour one or two hours every day, weather and ailments permitting. I grow strawberries on the nature strip too, and the young residents in my neighbourhood enjoy waiting for them to ripen.

I am an avid reader, I knit teddy bears and beanies for the children and infants in care and write letters to friends who are reluctant to use the internet or a mobile phone. True to say I am never bored!”

If you or your loved one would benefit from a MePACS Personal Alarm, call 1800 685 329